United is the largest airline in the world*. Each year, we fly 140 million people to more than 300 destinations across six continents. Here’s what you need to know about our company, our values and our plans for the future of travel.
Customer Service Representative – Part-Time
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From world-class benefits like 401k and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
- Travel: Fly United for free – domestic and international – bring your friends and family too!
- Flexibility: Opportunities for overtime and ability to trade shifts to work a flexible schedule.
- Phenomenal Benefits: 401(k), pension plan, health insurance and an Employee Assistance Plan for you and your family.
- Build your career: Opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation.
- Up to $37.82/ hour: Seniority-based pay raises with additional compensation for shift differential and overtime
As the face of our customer, here’s what you will do:
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
What are your responsibilities:
- Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication.
- Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer.
- Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards.
- Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.
- Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies
Qualifications
Qualifications
- High school diploma, GED or equivalent
- Minimum of 18 years old
- Comfortable working with computers, mobile devices, and new technologies
- Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage.
- Ability to acquire a SIDA badge and meet airport requirements for badging.
- Legally authorized to work in the United States without sponsorship.
- Ability to meet the Company attendance standards and uniform and appearance standards.
The starting rate for this role is $19.07.
Inflight Operation Supervisor – CLE
A day in the life of a United Airlines Inflight Supervisor is dynamic and multi-layered. It comprises of engaging and supporting a diverse team of flight attendants, encouraging trust with our flight crew members, working closely with other operational teams to deliver outstanding customer service while demonstrating our Core4 values. If you like a fast paced, 24/7 operational environment then this exciting opportunity is for you! From managing performance and recognition to delivering a safe timely operation, you will have the ability to craft how our customers and co-workers feel about United.
- Encourage flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
- Recognize flight attendants for outstanding service, teamwork and performance
- Assist our flight attendants, at the Concierge Desk and resolve issues in the moment as vital
- Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident
- Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
- Conduct investigations regarding performance, complaints, or other work-related issues
- Keep our flight attendant team advised by sharing corporate initiatives and changes in policy or procedures
- Showcase the delivery of new Inflight products as determined by the Flight Experience team
- Ensure daily company goals, policy and procedure compliance are met
- Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
- Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
- Team oriented, with enthusiasm for people and delivering exceptional service
- Develop positive relationships with team members and other work groups to achieve our common goals
- Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
- Share customer feedback and advance issues that may interfere with the crew’s ability to deliver the prescribed service
Qualifications
Required
- Minimum 2 years equivalent or similar work experience
- 2+ years leadership experience leading and influencing a team
- Required to attend United’s flight attendant training to earn FAA certification if not currently flight qualified
- Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
- Positive demeanour and ability to adapt to constantly evolving work environment
- Demonstrated conflict resolution and decision-making capability
- Proven track record to work independently and in a team environment
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is a crucial function of the position
- Willingness to comply with flight attendant tattoo guidelines. Tattoos are not permitted on the head, neck, or hands, including behind the ear
- Ability to reach vertically at least 82 inches, without shoes on, in order to reach and operate all necessary equipment and machinery
Preferred
- Bachelor’s degree
- Inflight Service, travel industry, or hospitality leadership experience highly preferred
- Experience supervising a unionized work group
The base pay range for this role is $64,885.00 to $88,440.00.
Senior Manager – Field Services
The (DT) digital technology Field Service Regional Manager is responsible for providing End User Technology support and Business Management functions to support business goals. This position will define the IT provisioning, implementation and support of technology within an assigned region and to act as the customer advocate while maintaining corporate policies. The Sr. Manager is responsible for relationship between (DT) digital technology and the end user community. Has responsibility of managing a team of System Engineers within their region. Will be the main contact for digital technology Field Service Support. Candidate must have excellent communications, presentation and team building skills. Demonstrable ability to encourage, mentor, train, and develop regional team members to consistently provide outstanding customer service and meet company’s short- and long-term objectives. The Sr. Manager will coordinate the IT provisioning, implementation, and support of technology within assigned region and to act as the customer advocate while maintaining corporate policies.
- Communicates with Leadership to provide timely, accurate information and status updates
- Applies expertise and leadership skills to define project objectives, develop detailed delivery plans, schedules and resource plans
- Collaborates with other Digital Technology regional Managers and business units to develop strategy in the environment to closely integrate with current business needs
- Actively identifies new areas for learning
- Uses newly gained knowledge on the job to mentor others, Guides the development of individuals’ so that they can fulfill current or future job/role responsibilities more effectively, Provides career development and training for regional Engineers and communicates
- effectively, both written and verbally
- Provides digital technology Executive Support, manages the integration of vendor tasks & tracks and reviews vendor work
- Sets high standards of performance
- Assumes responsibility and accountability for completing regional assignments or tasks
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor’s degree OR Associate’s degree, OR industry certification in an applicable IT Field, OR 7+ years of applicable IT experience
- 7+ years of relevant experience
- Ability to work onsite at the Houston Intercontinental Airport
- Ability to travel up to 50% domestically
- Strong verbal and written communication skills
- Ability to communicate solutions to both technical and non-technical audiences
- Good level of poise in high pressure environments
- Active commitment to self-development
- Must be legally authorized to work in the United States for any employer without sponsorship
What will help you propel from the pack (Preferred Qualifications):
- Master’s degree
- 10+ years of IT experience
- Airline industry experience
The base pay range for this role is $124,735.00 to $169,950.00.
Supervisor – Inflight Services
Our customers choose United because of our dedication to safety and passion for service. United’s Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Key Responsibilities:
The Supervisor Inflight Services comprises of engaging and supporting a complementary team of flight attendants, cultivating trust with our flight crew members, working closely with other operational teams to deliver best in class customer service while demonstrating our Core4 values.
- Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net
- Promoter Score (NPS)
- Recognize flight attendants for exemplary service, collaboration, and performance
- Assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary
- Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident
- Be responsible for the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
- Conduct investigations regarding performance, complaints, or other work-related issues
- Keep flight attendant team advised by sharing corporate initiatives, and changes in policy or procedures
- Showcase the delivery of new Inflight products as determined by the Flight Experience team
- Ensure daily company goals, policy, and procedure compliance are met
- Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
- Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
- Team oriented, with passion for people and delivering exceptional service
- Develop positive relationships with team members and other work groups to achieve our common goals
- Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
- Share customer feedback and call out issues that may interfere with the crew’s ability to deliver the prescribed service
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor’s degree or 4 years of relevant work experience
- Required to attend United’s flight attendant training to earn FAA certification if not currently flight qualified
- Minimum 2 years equivalent or similar work experience
- 2+ years leadership experience leading and influencing a team
- DOT Safety Sensitive Position
- Able to work on site, weekends, and holidays
- Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
- Positive demeanor and ability to adapt to constantly evolving work environment
- Proven conflict resolution and decision-making capability
- Shown ability to work independently and in a team environment
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is a crucial function of the position
What will help you propel from the pack (Preferred Qualifications):
- Bachelor’s degree
- Inflight Service, travel industry, or hospitality leadership experience highly preferred
- Experience supervising a unionized workgroup
The base pay range for this role is $64,885.00 to $88,440.00.