Wipro Limited (/ˈvɪproʊ/; stylized in lowercase title) is an Indian multinational technology company based in Bangalore, Karnataka. It provides information technology, consulting and business process services. It is one of the six leading Indian Big Tech companies.

Business Analyst

Role: Cards and Merchant Business Analyst

Job Description:

Knowledge of Cards Issuing, Cards Management and Servicing, Merchant Acquiring Systems, Merchant Payment Gateway and/or the end-to-end cards processing from merchant / POS stand point

Ability to understand cards and merchant business process and requirements and translate into a functional requirement across a wide array of products and technologies.

Well versed with Transaction Authorization, Submission, Settlement, Reconciliation, Dispute and Chargeback

Strong knowledge of ISO8583 messages

Strong knowledge of EMV data processing – Request and Response Cryptogram

Strong hold on Credit Card, Prepaid Cards processing

To undertake business analyst roles covering SDLC phases (requirements, specifications, test cases, and implementation) using AGILE methodology of delivery

Document and maintain EPICs, Use Stories, Functional Design, and System Specification

Liaising with business teams, colleagues, third party vendor(s) & partner systems to formulate detailed requirements.

Interpreting user requirements and produce detailed documentation (including processes) to be used to communicate to technical and test teams

Producing high-level and detailed impact assessments to inform estimated effort for work packages

Writing, analyzing & reviewing high level test scenarios

Involvement in analysis & investigation of Production defects and Testing issues raised during project life cycle

Ability to walk-through Business Operations team the detailed requirements and the technical design to showcase the solution

Required to encourage best practices in the development of solutions and ensure delivery of qualitative and cost-efficient system solutions

Expected to carry out knowledge sharing, and training activities where required

Skills:

15+ years of Issuing and Acquiring experience, having worked in Tier-1 IT organizations in BFSI domain for large cards ecosystem system implementation projects, EMV, payments gateway projects

Good understanding of the Cards systems and e2e flows for origination, underwriting, cards application processing, issuance, account management, disputes and chargeback, cards servicing etc.

Good understanding of the merchant systems and e2e flows for authorization, refund, stand-in, cancellation, partial approval etc.

Sound of understanding of payment formats such as ISO8583

Product Skills – V+, ACI Acquirer Management System, Fiserv would be preferred

Ability to drive RFPs, provide solution, host practice initiatives, demonstrate practice credential during customer visits

Excellent communication skills with ability to lead domain discussions independently.

Proven ability to work with senior stakeholders and business sponsors and gain consensus and agreement

Communication Trainer

An individual contributor working with internal and external stakeholders who would consult him/her for finding solutions to various business problems – relate to training, Knowledge Management and Other Training support.

Roles and Responsibilities:-

• Plans, designs, develops, delivers and certifies trainers on learning principles, facilitation skills & coaching skills

• New Hire Communication Training ( Class room training)

• Feedback & Coaching agents on Communication and spoken English.

• Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT

• Give documented feedback as per the gaps identified in the audit.

• Attend Weekly calibration calls with the client/internal to be attended as per calibration roster.

• Conduct training sessions as per requirement under specified timelines.

• Complete his/her certification process.

• Performance Assessment of Trainees during tests

• Database management, daily reports, and analysis

• TRAVEL to Wipro locations, intra-city or inter-city to train on communication skills, softs, do communication coaching

• Content Management – Create Training content

• Plays the role of Knowledge Manager (Complete governance on Knowledge Management)

• Collaborates with LOBs and cross-functional project teams to identify training needs.

• Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training

• Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope.

• Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats.

• Recommends and/or implements innovative solutions, modifications and enhancements to training programs.

• Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications

• Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.

• Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content.

• Transition Support – Primary responsible to Govern & report out on KA/KT and accreditation status

• Participate in the governance call to highlight on the Transition progress (KA/KT Status, SOP Status and Accreditation)

• Co-Ordinate with Client/Stake holders on Transition updates

Certifications and Assessments:- N/A

Education:- Any Graduation

Knowledge:-

1- Must Have:-

• Good knowledge of grammar and pronunciation

• Culture – US and/or UK

• Must have a good understanding of functional Grammar and MTI.

• Should be acquainted with the communication nuances of the local audience possible kinds of errors that one would expect in the location.

• Feedback and Coaching skills.

• Good rapport building skills, extremely methodical and organized

• Good analytical ability

• Good reading / learning, researching Skills

• Applicant should be proficient with MS-Office (Word, Excel, power point)

•Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content and analytics for designing training solutions

•Ability to interpret educational needs and develop effective instructional design and media solutions.

• Extensive working knowledge in designing, developing, implementing, and evaluating training plans, curricula, and methodology.

• Comprehensive knowledge of current instructional theories and principles applicable to both online and instructor-led learning programs

• Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community. Advanced analytical, business acumen and critical thinking skills.

• Project management and presentation skills and the ability to resolve complex problems and issues.

• Previous customer facing experience.

2- Good to have:-

• Proficiency in Captivate, Storyline or similar content designing & authoring tools

• Proficiency in Training analytics to design training solutions

• Worked with international and/or domestic accounts for a variety of LoBs travel, technical support, retail, etc.

• Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content

Experience :-

1- Must Have:-

• Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community. Advanced analytical, business acumen and critical thinking skills.

• Project management and presentation skills and the ability to resolve complex problems and issues.

• Demonstrated ability to train adult learners and novice computer users required.

• Training delivery experience

2- Good to have:-

• Worked with international and/or domestic accounts for a variety of LoBs travel, technical support, retail, etc.

• Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content

• Previous customer facing experience.

Behavioral Skills and Attributes:-

• Capacity to work and contribute to a team environment as well as work independently

• Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups.

• Possess good delivery and execution skills, and able to resolve dependencies and conflicts

• Ability to manage multiple tasks in a dynamic, deadline-driven environment.

Developer

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

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Do

1. Instrumental in understanding the requirements and design of the product/ software

• Develop software solutions by studying information needs, studying systems flow, data usage and work processes
• Investigating problem areas followed by the software development life cycle
• Facilitate root cause analysis of the system issues and problem statement
• Identify ideas to improve system performance and impact availability
• Analyze client requirements and convert requirements to feasible design
• Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
• Conferring with project managers to obtain information on software capabilities

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2. Perform coding and ensure optimal software/ module development

• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Ensuring that code is error free or has no bugs and test failure
• Preparing reports on programming project specifications, activities and status
• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
• Compile timely, comprehensive and accurate documentation and reports as requested
• Coordinating with the team on daily project status and progress and documenting it
• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

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3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
• Timely Response to customer requests and no instances of complaints either internally or externally

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Deliver

No.Performance ParameterMeasure1.Continuous Integration, Deployment & Monitoring of Software100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan2.Quality & CSATOn-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation3.MIS & Reporting100% on time MIS & report generation

Oracle PPM Cloud Consultant

Job Title: Oracle PPM Cloud Consultant.

Location: Bangalore, Chennai, Mumbai, Kolkata, Gurgaon, Noida, Coimbatore, Gujarat, Hyderabad, Ahmedabad.

Key Responsibilities:

• Experience min 5 to 6 Yrs. in Oracle fusion PPM modules under Project costing, Billing, Management and Budgets
• Experience in integration of Purchasing, iExpense, AP, Fixed Assets and GL with the Projects.
• Experience on Encumbrance, Budgets and Actuals
• Experience in SLA configurations with PPM and other Subledger accounting rules.
• Some Technical knowledge on tables from projects module
• Candidate should have the ability to perform in a dynamically changing environment,
• Lead experience is necessary, should have led and delivered complex business solutions with client facing experience,
• Hands-on experience in Fusion cloud projects (PPM) modules.
• Having Certification on any Oracle Technology is an added advantage

Professional Attributes:

• 1 Timely completion of quality deliverable.
• 2 Good Communication skills, both speaking and presentation.
• 3 Professional conduct.
• 4 Flexibility to extend and attend meetings during client time zone (KSA time)