Yum! Brands, Inc. (YUM) is a global quick-service restaurant company. The company develops, operates, franchises and licenses a global system of both traditional and non-traditional quick-service restaurants.

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Help Desk Analyst

Are you looking to kickstart a new IT career with a unified elite team? Here is a great opportunity for you to grow with a large and outstanding company. You could make a difference by becoming a member of the Yum! Service Desk. Your primary role will be to troubleshoot, analyze and resolve IT incidents impacting the computers of Yum! Brands, Inc. and it’s subsidiaries (KFC, Pizza Hut, TacoBell, Habit Burger Grill, TikTuk, Heartstyles, and Dragontail). The primary responsibilities include troubleshooting, analyzing and resolving technical issues for onsite and remote clients while providing outstanding positive customer experience. This position is the first line of IT support.

Our team provides outstanding customer experience while also troubleshooting a large array of issues affecting Yum! employees. Other responsibilities will include working with the level 2 and IT operations teams on different issues. You will also assist in the testing of new tools to grow the team’s productivity and efficiency.

Responsibilities:

Provide efficient and courteous customer service focused on outstanding customer experience.
Responding to tickets in an efficient amount of time and escalating tickets to other IT teams when necessary.
Use a variety of communications tools and methods to troubleshoot issues with users: (i.e. Microsoft Teams, ServiceNow, Cisco WebEx, and Bomgar Remote Client).
Prioritizing helpdesk tickets with high priority and urgency.
Provide detailed documentation when resolving or escalating tickets to other members of the IT team
Collaborate with other analysts, senior technicians, and management to troubleshoot and resolve complex issues.
Analyze and resolve hardware, software and operational issues within our service level agreements.
Work a flexible schedule that may include morning, afternoon, evening, or weekends, and holidays to meet support and staffing needs.

Minimum Requirements:

1 – 2 years of experience providing technical desktop, helpdesk and/or support services.
Extensive experience supporting a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows 10 and 11, Mac OS X, Active Directory, Microsoft Office 2013, Office 365 and mobile devices (iPhone/iPad, Android, Windows Phone).
1 – 2 years of experience in customer service.

Preferred Requirements:

Bachelor’s degree
CompTIA A+ or Google IT Support Professional certifications
Familiarization with Service-Now
Familiarization with Cisco WebEx

Salary Range: $42,600 – $45,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we’ll consider the successful candidate’s location, experience, and other job-related factors.

Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! –Click here.

Operations Leader

As the Operations Leader for this expanding restaurant brand, you will play a critical role in shaping and optimizing operational strategies to ensure smooth, efficient, and high-quality service across all locations. From overseeing day-to-day operations to developing best practices, you’ll work closely with cross-functional teams to enhance productivity, streamline processes, and foster a culture of excellence. Your leadership will empower teams, drive performance, and ensure that every guest experience aligns with the company’s standards.

Key Responsibilities

Operational Strategy & Efficiency: Develop and implement operational strategies that maximize efficiency, reduce costs, and support overall business objectives. Analyze current processes to identify improvement opportunities and ensure each location meets performance benchmarks.
Quality Assurance & Standards: Ensure that all locations adhere to established quality standards, delivering consistent, high-quality customer experiences. Conduct regular audits, monitor compliance, and implement corrective actions when needed.
Team Development & Leadership: Lead and mentor the operations team, fostering a collaborative environment that encourages innovation and continuous improvement. Partner with HR to support training and development initiatives, helping team members reach their potential.
Cost Management & Budgeting: Oversee budgeting and financial forecasting for operational costs, working with finance to manage expenses and optimize resource allocation. Identify areas for cost-saving and ensure financial targets are met without compromising quality.
Cross-Functional Collaboration: Work closely with other departments, including marketing, HR, and finance, to align operational goals with broader business strategies. Serve as a key partner in launching new initiatives, opening new locations, and implementing promotional strategies.

Your Skills & Qualifications

Education: Bachelor’s degree in Business Management, Operations, or related field is required; an MBA or relevant certification is a plus.
Experience: Proven experience in operations management, ideally within a multi-location or high-volume environment. Strong track record in process improvement, quality assurance, and managing large teams.
Leadership & Communication: Exceptional leadership and communication skills, with the ability to inspire and guide teams while effectively collaborating across functions.
Analytical & Strategic Thinking: Ability to analyze complex data and apply insights to drive strategic decisions and improve operational efficiency.
Technical Skills: Proficient in using operations software, project management tools, and data analytics platforms to support effective decision-making.

What’s in It for You

Drive Impact: Your work will directly contribute to the growth and success of the brand, ensuring every location delivers an outstanding experience. Through your efforts, you’ll help elevate standards and strengthen operations across the board.
Career Growth: This role provides an excellent opportunity for growth, with exposure to high-level decision-making and the chance to work closely with executive leadership.
Challenge & Innovation: Every day brings new challenges, from streamlining processes to launching new initiatives. You’ll be empowered to find creative solutions and innovate in a fast-paced environment.
Professional Development: Access to training, leadership programs, and industry resources to continuously develop your skills and grow in your career.
Collaborative Team Culture: Join a passionate and driven team that values collaboration and shared success. You’ll work alongside talented professionals committed to achieving excellence together.
Recognition & Rewards: Contributions are celebrated here. Your hard work will be recognized and rewarded as part of a supportive culture that values dedication and innovation.

Field Marketing Leader

As the Field Marketing Leader for this dynamic restaurant brand, you’ll take the lead on building and executing localized marketing strategies that drive brand awareness, customer engagement, and sales growth across multiple regions. You’ll collaborate closely with regional teams to create campaigns that resonate with diverse audiences, ensuring each location meets its unique market needs. This role offers the chance to leverage your strategic and creative skills, guiding impactful marketing initiatives that amplify the brand and deliver measurable results.

Key Responsibilities

Localized Marketing Strategy & Execution: Develop and implement targeted marketing plans that align with regional business goals, adapting national strategies to meet the unique needs of each market. Oversee campaign planning, from conception to execution, to drive local engagement and increase brand presence.
Partnership & Sponsorship Development: Identify and establish partnerships with local businesses, community organizations, and event sponsors to enhance brand visibility and create community connections. Collaborate on joint marketing efforts and co-branding opportunities that bring mutual value.
Campaign Performance & Analytics: Monitor and analyze the performance of field marketing campaigns, using data to refine strategies and optimize future initiatives. Provide regular reporting to leadership on the effectiveness of campaigns, including ROI, customer feedback, and growth metrics.
Regional Team Collaboration & Training: Work closely with regional managers to ensure alignment on goals and effective campaign execution. Provide training and support to in-market teams on brand standards, campaign messaging, and best practices to ensure consistency and quality across locations.
Customer Insights & Market Research: Conduct market research to stay informed about customer preferences, competitor activities, and emerging trends. Use insights to make data-driven decisions that resonate with the target audience and adapt strategies accordingly.

Your Skills & Qualifications

Education: Bachelor’s degree in Marketing, Business, or a related field is required; an advanced degree or certification in marketing is a plus.
Experience: Strong background in field marketing, multi-location management, or consumer-focused marketing, preferably within the hospitality or retail sector. Proven success in developing and executing impactful local campaigns.
Communication & Relationship-Building: Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels.
Creative & Strategic Thinking: Ability to think both creatively and strategically, adapting broad marketing strategies to local markets and creating engaging, tailored campaigns.
Analytical Skills: Proficient in using data analytics tools to track performance, assess campaign impact, and make informed decisions that drive future marketing efforts.

What’s in It for You

Make an Impact: Your work will directly influence customer engagement and brand visibility in diverse markets. You’ll help shape the brand’s presence locally, driving growth and brand loyalty.
Career Growth: This role provides exposure to a wide range of marketing functions and direct collaboration with leadership, fostering opportunities for career advancement.
Challenge & Creativity: Each market presents its own unique challenges, allowing you to use creativity and strategy to adapt campaigns that truly resonate with local audiences.
Professional Development: Access to ongoing training, industry resources, and leadership development programs to grow your skills and advance your career.
Team Collaboration & Culture: Join a team that values creativity, collaboration, and shared success. You’ll work alongside talented professionals dedicated to elevating the brand and achieving goals together.
Recognition & Rewards: Your efforts will be recognized and celebrated, fostering a supportive culture where each team member’s contributions are valued.

This role is ideal for a marketing professional ready to make a tangible impact, drive customer engagement, and build strong connections within local communities across multiple regions.

Assoc. Manager, Procurement

The ideal candidate will be responsible for defining and leading the subcategory strategy and complex negotiations for all Yum! Brands. The Sourcing Lead will develop and maintain a deep knowledge base and understanding of vendor spend across all of our brands. This is both a strategy and execution role that will require defining strategic business requirements and executing cross-functional collaborative negotiations across brands. The Sourcing Lead will have global leadership for subcategory sourcing and drive high impact initiatives across assigned spend and strategic supplier relationships to deliver our category vision with speed and efficiency.

Salary Range: $108,000 – $120,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we’ll consider the successful candidate’s location, experience, and other job-related factors.

Responsibilities:

As a Strategic Sourcing Lead, you will:

Conduct critical spend analysis across brands to develop a category plan and identify and execute strategic sourcing project pipelines for the respective spend in your assigned category.
Create and execute an annual category strategy that yields measurable year-over-year improvement in cost and quality to support ongoing business and new strategic priorities.
Utilize the strategic sourcing process and Procurement tool to execute the defined process.
Create executive level presentations to quantify both the potential benefits of planned strategic sourcing projects and document strategic sourcing results.
Conduct strategic business reviews with senior executive level stakeholders and strategic suppliers to ensure suppliers are performing to contracted obligations and service levels.
Collaborate with Yum! Brands legal to complete supplier contracts.

Skills and Qualifications:

7+ years of overall business experience with at least 3 years in supply chain or Strategic Sourcing. Experience with retail, service, multi-outlet food and beverage or digital and technology highly preferred. Postgraduate (MBA) qualification highly regarded.
A proven track record of strong leadership, business acumen and strategic thinking in conjunction with outstanding abilities to drive results.
High level negotiating and high-level analytical problem-solving skills.
Excellent interpersonal skills and global team membership experience while achieving revenue, profit and growth targets.
Excellent communication skills with the ability to liaise with other departments, suppliers and franchisees.
High work ethic.
Candidates with international mobility will be preferred.