Zomato provides information, menus and user-reviews of restaurants as well as food delivery options from partner restaurants in more than 1,000 Indian cities and towns, as of 2022–23. Zomato rivals Swiggy in food delivery and hyperlocal space. Zomato Ltd.
Associate || Customer Experience
About the job
We are on the hunt for our next Customer Service Champion!
As part of the Zomato Associate Accelerator Program (ZAAP), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato’s customer service.
Here, you’re not just an Associate; you are on the path to leadership.
You start at ground zero to gain an understanding of our customers’ sentiments and challenges. You will be the primary point of contact for our customers to solve their problems via chats, calls and emails. More importantly, you will surface the key problems with other Zomato teams to help in designing better solutions.
The possibilities are boundless, and within a year, you’ll have the chance to grow and explore roles across sales, operations, program management, support, supply chain, and category teams, and be the future of Zomato!
What do you need to bring to the ‘table’:
Zealous Customer Focus- Experience in a fast-paced customer service and hospitality role. You thrive on creating positive experiences with empathy Articulate Communication- Strong communication skills with proficiency in typing and speaking efficiently Analytical Mindset – Handling problems is your forte! You excel at managing the resolution process, ensuring that communication remains clear and concise throughout Problem-solving skills- Solution-seeking and problem-solving is your passion. Your proactive approach ensures timely resolution of all customer queries
Be a part of an initiative that will transform hiccups into happiness!
Sales Manager
Way of Working – Office/Field – Employees will work full-time from their base location
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.
Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
From starting out as a hyperlocal food delivery service in 2014, to becoming a logistics hub of excellence today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
With Swiggy’s New Supply and the recent launches of Swiggy Instamart, Swiggy Genie, and Guiltfree, we are consistently making waves in the market, while continually growing the opportunities we offer our people.
Role – Sales Manager
Job Responsibilities:
- Serve as the primary point of contact for assigned client accounts, understanding their goals, needs, and challenges.
- Develop account strategies to overcome the challenges and action plans to meet client objectives and maximize account growth as per the target
- Conduct regular F2F business reviews with clients, discussing performance, identifying areas for improvement, and presenting new opportunities.
- Track and analyze account performance, sales data, account funnel, and market trends to identify opportunities and challenges.
- Drive business growth for newly onboarded partners by working on their basic hygiene and health metrics
- Deliver Incremental Revenue from the assigned clients through monetization and commercial improvements.
- Deliver incremental counter share for all assigned clients by strategic planning to dominate market share.
- Maintaining a strong relationship with restaurant owners and delivering best-in-class restaurant NPS.
- Collaborate with internal teams to coordinate and deliver exceptional service to clients, addressing any issues or concerns promptly..
- Generate leads and proactively approach potential clients, presenting our value proposition and securing new partnerships.
Desired Candidate:
- Graduate with excellent communication skills.
- Good working knowledge and experience of e-commerce activities and all online marketing channels
- Confident, Pleasing and a go-getter personality
- Effective communication skills
- Attitude & Aptitude for Sales
- Should be a team player, working alongside people from all walks of life.
- Analytical, good Excel skills.
- Leadership and Influencing skills: Identify, builds, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
- Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns.
- Creativity & Initiative: Demonstrate creativity & originality in their work and have the personal drive and initiative to bring about change and help drive the business forward.
- Being the face of Swiggy in the market and standing up for the values we believe in.
Key Skills Required:
- P&L Understanding
- Market Research and Intelligence
- Customer Lifetime Value
- Business Development
- Data Logic
- Data Interpretation
- Data Visualization
- MS Excel
- Data Analysis
- Result Orientation
- Managing Relationships
- Conflict Management
- Problem-Solving
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law”
Assistant Manager – Ancillary Partnership
IndiGo is looking for highly dynamic and self-motivated individual to manage Direct sale function for IndiGo. The individual will be responsible for managing current direct sales channel and continuously add new ways to increase the airline revenue for IndiGo.
• Accountable for creating and overseeing partnerships that contribute to the growth of ancillary revenue.
• Responsible for identifying new ancillary revenue opportunities and advertising business, negotiating and forming partnerships with external vendors, and enhancing existing partnerships to maximize revenue potential.
• Identify and explore new ancillary revenue opportunities, crafting a strategic plan to build partnerships with third-party companies and other relevant organizations.
• Lead the development and execution of the overall partnership and advertising strategy, including the creation of new product offerings.
• Responsible for strengthening and expanding direct sales, partnering with stakeholders to increase the direct traffic and revenue.
• Manage present advertising business and develop new innovative advertising business in collaboration with brands.
• Proactively review, analyze, report, and communicate performance metrics and suggest recommendations for direst sale increase campaigns
• Coordination with different stakeholders (marketing, operations, finance, legal, etc.) for end-to-end implementation of direct sale campaigns
• Responsible for preparing reports and dashboards for Direct Sales business
• Regularly do competition analysis and provide relevant reports and information.
• Work closely with key partners on revenue initiatives such as ancillary services, special category fares and various promotional and tactical campaigns for direct channels
• Responsible for creating product and feature roadmap and engage with leadership to define the priorities based on cost benefit analysis and ROI
• Stay updated on innovation and latest trends in payment landscape and work with internal stakeholders to enable such payment methods to compliment distribution.
Desired Candidate Profile
• Education Qualification: Post Graduate
• Industry Preference: E- Commerce/OTA/D2C / Airlines/ Quick Commerce / Travel
• Years of Experience: 3-8 Years
• Nature of Experience: Prior experience in managing Partnerships, Advertising and D2C sales initiatives
• Technology driven with understanding of latest innovation in D2C
• Financial acumen, strong analytical abilities and data driven mindset
• Strong negotiation and contracting Skills
• Strong communication & project management skills
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to – gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.
