HCL Technologies Limited is an Indian multinational information technology consulting company headquartered in Noida. Founded by Shiv Nadar, it was spun out in 1991 when HCL entered into the software services business. The company has offices in 59 countries and over 220,000 employees.
WALK – IN FOR EXPERIENCED – Sales Support –
About the job
WALK – IN FOR EXPERIENCED – Sales Support – 24th October 11am – Meet HR Sivashankari @ Sholinganallur ELCOT campus.
HCL hiring – EXPERIENCED 24th October 11am – Sales Support @ Sholinganallur ELCOT campus.
Work Location: Sholinganallur ELCOT Chennai.
Interview Mode: Face to Face Interview
Time: 11:00 AM
Interview Date: 24th October 2024
Interview Venue: HCL TECH, Sholinganallur ELCOT campus Chennai-119
Contact HR: Sivashankari
Experience from 2 yrs to 4 yrs can walk-in directly.
Budget – 3.5 LPA
Roles and Responsibilities
Healthcare, Inbound & Outbound Calls, International Voice support in Healthcare Domain, RCM, Provider, Payer Experience.
Desired Candidate Profile
Experience with good English Communication is Mandatory
Preferred Immediate Joiners or 30 Days’ notice period
Rounds of interview: HR Screening and Operations Interview
Perks and Benefits:
1. Cab provided (chargeable)
2. International Trainers
3. World class exposure
4. Excellent working environment
5. Salary – Best in industry
6. Shift – Flexible with any shifts (Night)
Regards
Sivashankari
Executive HR – HCL Tech
Service Delivery Specialist
About the job
Service Delivery Coordinator
ORGANISATION
International Operations
FUNCTIONAL AREA
Service Delivery
REPORTS TO
Service Delivery Coordinator Team Leader
Candidates can share your updated profile to s.vino@hcltech.com with below given details.
Total years of experience _Service delivery _coordinator:
Current CTC:
Expected CTC;
Notice Period:
Job Description:
PURPOSE OF ROLE
• Responsible for coordinating the steady state service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.
• Delivering service that meets SLA and delights the customer
• Developing strong internal and external relationships
• Cost control through a proactive financial approach
• Assisting the Service Delivery Manager in the transforming and growing the business
Operational responsibilities:
- Act as a customer and internal point of contact for assigned contracts
- Be responsible for the effective co-ordination of external / internal queries / escalations
- Ensure feedback from the client is sent to the management team to drive the improvement of services
- Support of asset management database to agreed data quality levels
- Carry out quality checks to ensure quality standards are maintained
- Responsible for the achievement of the contracted SLAs and meeting internal KPIs
- Have general knowledge of internal tools, systems and platforms.
- Responsible for coordinating end to end MACD Move Add Change Delete
- Liaise between customer and Supply Chain and logistics teams.
- Responsible of maintaining the documentation up to date.
- Plan Service Improvement, including Root Cause Analysis
- Coordinate and gather Financial data for monthly billing reconciliation.
- Contribute to the P&L performance
- Have general knowledge of structural workings and what we sell.
- Provide necessary support for contract change management
- The management of emails, phone calls to be done professionally and timely
Maintain standards when using Hub sites.
Background, skills, experience and qualifications:
Excellent communication skills
Ability to work collaboratively and lead in a fast-changing and flexible environment
Ability to prioritize activities and tasks effectively
Demonstrable ability to operate at prime customer contact level
Experience with cross-functional working
Advanced knowledge of the Office Package
Proven track record in the delivery of high quality customer service
Ability to work as part of a flexible, fast-changing environment
Fluent in English
Desirable Experience
Knowledge of Visio & MS Project
Experience with delivering complex projects
ITIL (or similar) to minimum foundation level
Lean 6 Sigma Qualification (or similar)
Process and Quality Management
Good commercial awareness
Additional Requirements:
Willingness to travel
Relationships
Finance –Technical Communities – Service Desk- Service Delivery – Commercial – Supply Chain – Transition – Asset Management Coordinator –in Country – Internal Customer – End Customer
Service Desk Analyst
About the job
Responsibilities:
- Must have excellent communication skills.
- Should have experience in technical support along with networking.
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
- Responds to telephone calls, email, instant messages, and assigned tickets from users.
- Assign work orders / incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
- Provide level 1 remote desktop support and perform other activities based on SOPs.
- Perform user account management activities.
- Escalate complex problem to appropriate support specialists.
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
- Troubleshoot client software and basic network connectivity problems.
- Identify, evaluate and prioritize customer problems and complaints.
- May train users and operators on a limited basis and/or may write training procedures.
- Participate in on-going training and departmental development.
- Routine maintenance updates with other IT staff and business units.
- Provide all required documentation including standards, configurations and diagrams.
- Provide knowledge transfer of EUC operations.
- To provide support for on call escalations and doing root cause analysis of given issue.
- To independently resolve tickets within agreed SLA of ticket volume and time.
- To adhere to quality standards, regulatory requirements and company policies.
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Customer Onboarding_Project Support/Coordinator
About the job
Job role:
o Experience working in complex and large-scale projects and supporting day-to-day activities in SAP ATLAS tool with less or no supervision.
o Expertise in identifying potential risks in the process/data and implementing mitigation strategies to resolve impact.
o Experience working with cross-functional teams, multiple stakeholders and ensure process efficiency. Preparing & sharing status report/ communication to internal and external stakeholders.
o Experience analyzing complex data and make data-driven decisions to optimize the process.
o Good communication and interpersonal abilities.
o Proficiency in using ticketing tools (Service Now, JIRA etc.) and software will be added advantage.
o Problem-solving and attention to details skills. Should be proactive in taking ownership for assigned job duties.
o Experience in MS Office tools required.
Kind Note: This is an immediate requirement and we are consider candidates within 30days Notice period.
Experience – 3+yrs
Location-Bangalore
Notice Period – 30days(Maximum)
Collections Specialist
About the job
Overview of role, purpose, and scope
The role of Cash Collector covers all aspects of collections activity including :
Cash Collection
Account Management
Customer Relations
Controls compliancy
Account Management through multiple revenue streams (GDO/2 Tier/Direct/Leasing)
Location : Bangalore
Shift : Nightshifts (Cab will be provided)
Interested candidates can share your profile to s.vino@hcltech.com with below details
Mobile No:
Total years of experience in OTC Collections;
Current CTC:
Notice Period:
Location:
Key Role Tasks and Activities:
- Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
- Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
- Accountability for debt and cash targets achievement on a quarterly/monthly basis
- Full compliance with all associated internal and Sarbox controls
- Written / oral communication on open balances + reconciliation of accounts for portfolio
- 10-15 customers calls a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)
- Portfolio’s Days Overdue less than 30 days
- 60 + aged debt does not represent more than 10% of the total balance. Ageing receivables in control
- 100% adequate and effective utilization of Value + (volume of activities; volume of Promises of payments: Emails and Comment functionalities used in line with the Value + norms)
- Average portfolio of 500 accounts for HPTP and 250 accounts for LPTP
- QOQ and YOY aged receivables improvements. DSO YOY improvements
- YOY DD failure improvements (volume)