• Hiring now for January, 2025**

This position requires you to complete training on site at 14000 Citi Cards Way, Jacksonville, FL 32258.

After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.

Attached resume is required in order to move to Interview

We Offer:

• Competitive rates start at $20.05/hr!
• Day 1 Health Benefits!
• Onsite Childcare
• Onsite Fitness Center
• Onsite Medical facility
• Flexible Work Strategies
• Collaborative team environment
• 401(k) match
• Tuition Reimbursement

The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

Responsibilities:

• Assist with evaluating and resolving service inquiries from clients across different platforms
• Effectively use various computer systems to complete assigned tasks and address account inquiries
• Develop and maintain working knowledge of specific groups of Citi products and services
• Analyze and identify potential risks and identify solutions that meet client needs
• Complete assigned tasks in an accurate and efficient manner
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years’ work experience in a related role
• Proficient in Microsoft Office and Windows Operating Systems
• Demonstrated experience solving customer service inquiries
• Effective verbal and written communication skills
• Ability to work in a fast pace environment
• Excellent technical and data entry skills, including the utilization of a 10-key touchpad
• Proven ability to navigate multiple systems and customer service platforms concurrently

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

#CustomerSupport

Attached resume is required in order to move to Interview.

Citi has an amazing culture with endless opportunities. Click the link below to learn more about what our employees like about working here!

Ops Support Specialist C05 (Hybrid)

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations – Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Communicate daily with management on productivity, quality, availability, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within the Regulatory Maintenance Unit, as needed
• Research information tied to Currency Transaction Reporting for retail bank and vault services
• Process Reg P requests for non-clients, CD term and rate changes
• Process Reg O changes for Citi Insiders
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Currency Transaction Reporting
• Knowledge of Reg O, Reg P and Reg DD
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support releases and COB testing
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Onsite training Monday to Friday 8:00 am to 4:30 pm CST for 4-8 weeks.

Program Manager – Marketing Campaign Planning (Hybrid)

The VP, Marketing Campaign Planning & Analytics Lead is a strategic and analytical professional who will be responsible for driving the execution of complex cross-functional strategic initiatives, ensuring timely delivery with full transparency and strong control mechanisms. This role requires a proactive thought leader with strategic thinking, analytical skills, and the ability to influence and build strong relationships with internal teams, external partners, and senior executives. The person in this role will manage multiple high-priority projects in a fast-paced environment, demonstrating superior organizational skills, attention to detail, and adaptability. This role sits at the intersection of business strategy, operations, controls, and channel execution therefore effective communication is essential, as well as a commitment to integrity, confidentiality, and continuous learning. Prior experience in the Marketing, retail banking or financial services industry is preferred, as well as the ability to foster an environment of operational excellence and continuous improvement.

The Campaign Planning & Analytics Lead will assist in various projects that improve MT&D operational reporting, integrating processes for operational efficiency, drive consistency in our capacity management structure which will enable the overall organization to make the right tradeoffs while delivering against business goals. Tight partnership with peers and leadership across Marketing, Lines of Business, as well as all operational teams is required.  This job requires strategic thought leadership and the ability to understand various business priorities to translate these into an actionable plan of record enabling transparent handoffs and the agility to respond to changing business dynamics.

Qualifications:

• 6-10 years of experience in Marketing and retail bank/financial services industry experience.
• Requires attention to detail, advanced project management skills, good communication and problem-solving skills.
• Demonstrated organizational skills and ability to manage multiple tasks/projects at once.
• Creative problem solving and sense of ownership.
• Demonstrated strategic thinking and analytical skills.
• Solid communication, presentation and project management skills.
• Ability to be a proactive thought leader and suggest new ways of doing things.
• Highly organized, detail-oriented, energetic, positive, resourceful, and proactive.
• Ability to work well under tight deadlines in a fast-paced and team-oriented environment.
• Strong project management skills and discipline to deliver while maintaining a strong controls environment.
• Experience ensuring complex cross-functional strategic initiatives are delivered on-time, with transparency at all levels of organization and with proper controls.
• Proficiency in all Windows applications suite (Excel, PowerPoint, Word, Project).
• Experience with business process automation platforms and/or business intelligence tools (Tableau, Alteryx, Power BI, Appian, etc.)

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Cash & Trade Proc Mgr – C12 – IRVING- (Onsite/Resident) Friday – Monday 3pm until 1:30am (1500-0130).

The Cash & Trade Proc Mgr. is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage a Cash and Trade Operations team, apply in-depth disciplinary knowledge to reach solutions and ensure deliverables are completed efficiently and accurately.

Responsibilities:

• Motivate/encourage staff to perform against standards
• Provide coaching and mentoring on the spot for their OC’s/perms
• Engage with staff for goals creation, mid-year performance discussions, year-end performance discussions, and any PIP or corrective action conversations.
• Perform 1:1 meetings with your teams at min monthly
• Perform 1:1 meetings with Temps for the first 60 days at min weekly
• Responsible for the temp talent in the POD and ensuring they are trained in ITS and the POD model.
• Escalate performance/interpersonal issues of temps to the agency manager
• Provide monthly temp reporting to the agency manager for each temp assigned to you
• Physically engage/check-in with staff members regularly; management by walking around, be visible/engaging with all team members
• Take attendance
• Review dress code of staff and address violations
• Make Floor announcements to the staff as needed
• Motivate/encourage staff to perform against standards
• Physically engage/check-in with staff members regularly; management by walking around
• Take attendance and report attendance issue to HR or Agency Managers
• Ensure staffing resources are aligned most effectively both within and across your shift.
• Keep up with escalations and respond to follow up questions from Prod Support and Sr. Managers in a timely manner.
• Serve as the backup for the Operations Coordinators when they off the floor.
• Utilize reporting to keep up with the progress of work on the production floor
• On the fly strategy discussions with peers, manager, and OC’s by visualizing and understanding what is happening on the production floor
• Support business functions when low staffed
• Monitor batching volumes
• Perform daily cash responsibilities
• Review of audit controls and documents, help prepare for audit reviews and monthly MCA.  This requires the physical review of all audit related documents.
• Review compliance misses with your team member.  Have 1:1 session to review the concern and educate staff on proper protocols.
• Review dress code of staff and address violations
• Make Floor announcements to the staff as needed
• Collaboration with on-site MNX team for pickups and delivery
• Escorting non-access visitors
• Evacuation support and management; fire drills and severe weather
• Coverage of peers and OC’s when they are on lunch/break

Qualifications:

• A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
• Minimum 2 years supervisory experience required, in lockbox operations environment preferred
• BS/BA or equivalent work experience required
• Must have strong attention to detail and solid time management and organization skills
• Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
• Schedule flexibility as management team works 24/7 and meeting times vary
• Intermediate Microsoft Office required
• Strong and effective written and verbal communication skills across diverse audience and levels
• Ability to provide leadership in a fast-paced, changing environment
• Ability to quickly grasp operational processes and understand training
• Strong ‘influence management’ skills
• Able to work weekends and holidays
• Able to attend management meetings off-shift as needed
• U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
• Must pass an extensive background check (renewed every 5 years)
• High School diploma or GED required
• Lean six sigma (green belt/black belt) preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Schedule: Friday – Monday 3pm until 1:30am (1500-0130).