Expedia Inc. is an online travel agency owned by Expedia Group, based in Seattle. The website and mobile app can be used to book airline tickets, hotel reservations, car rentals, cruise ships, and vacation packages. Expedia.com was launched on October 22, 1996 by Microsoft.

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Sr. Account Manager (Washington, DC)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees’ passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Sr. Account Manager (Washington, DC)

Introduction to team

The Senior Account Manager’s primary responsibility is to develop and maintain a relevant, attractive and competitive portfolio of hotel and property products for Expedia Group’s fast-growing global customer base within their assigned territory.

In doing so, you will also continuously work with Expedia Group’s property partners to help them maximize the production potential from their participation in the Expedia Group marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset.

The team ensures that Expedia Group’s global customers always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively and efficiently reach Expedia Group’s full breadth of global traveler demand.

In this role, you will:

Consistently using data specific to your market available in Expedia Group’s proprietary market insights and activity prioritization, and demonstrating local market knowledge, Senior Account Managers will:

Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities)
Build the portfolio of local hotel partners by introducing prospective partners to Expedia’s marketplace and facilitate their onboarding process
Ensure that partner hotels’ products (content, rates and availability) are consistently optimized on the Expedia Group sites to maximize customer conversion
Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
Secure seasonal deals and promotions within the guidelines set by management to support the brands’ merchandising and marketing efforts.
Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of:

Unique market insights (partner reports, competitive data, key performance drivers)
Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
Marketing and merchandising opportunities
Specialized brands (e.g. Hotwire, MediaSolutions) potential opportunities
Self-service tools (Expedia Partner Central)

Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureaus, hotel associations, etc.) and provide expertise to the local industry
Supply to cross-functional Expedia business initiatives; through initiation and planning stages to actively anticipate market impact and roll out plans
Provide ongoing input to senior management in developing effective and scalable solutions to improve process efficiencies
Provide coaching to colleagues (peers, Associate Market Managers, Market Associates) on standard methodologies
Other reasonable duties, as assigned

Experience and qualifications:

4-6 years’ experience
Approximately 20 – 30% of travel for market visits
Please note, we also utilize highly effective video and social technologies that can allow employees to optimize their commitment to travel, communication and collaboration

Drive for Results

High impact personality: intellectual agility, entrepreneurship, compassion in relationships, great teammate
Hungry, determined, motivated, willing to take action and results-focused
Organization and time management skills, rigor, attention to details
Proven follow-up/persistence when facing challenging situations
Ability to multi-task effectively and be able to change gears quickly

Strategy Execution

Demonstrates ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by LPS leadership team
Relationship builder; ability to earn the confidence of others
Bridges and sustains solid partnerships based on mutual support through a reciprocal style

Solution Alignment

Appetite for innovative technology, fast-changing business environment, data-driven decision making
Problem solving skills
Ability to select and present insights, including performance, market and competitor analysis and to implement significant action plans based on the data

Written & Spoken Communication, Listening and Influencing

Proficiency in English language skills
Ability to present ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels

Build & Maintain Teams

Able to work independently as well as be a strong team worker, ensuring the whole team wins
Help other team members acquire skills or achieve targets/goals

Senior Product Manager

The Supply Partner Experience team harnesses quantitative and qualitative inputs to optimize our supply partners’ success in Expedia Group’s marketplaces, from listing onboarding and readiness, to coaching, revenue management, as well as day-to-day business and guest management activities.

The Product Manager for this role will enable our supply partners to deliver promised travel products and services on the critical path for all lodging bookings in our marketplaces, which not only helps our supply partners, but travelers and Expedia Group. This high-impact role requires strong cross-functional collaboration with partner, traveler, and marketplace trust teams to build personalized, customer-focused experiences. It leverages automation and recovery solutions to ensure quality, even when things don’t go as planned.

We are looking for an impact-driven Product Manager to join the Supply Partner Experience team to deliver post-booking experiences that empower suppliers to deliver high-quality, personalized experiences, leverages automation to handle changes when things don’t go as planned and enables them to maximize revenue and foster repeat business.

Is powering global travel for everyone, everywhere through efficient use of data, experimentation, ML, and Mobile attractive to you?

What you’ll do:

Define the vision and strategy for the Lodging supply partner (Hotel and Vacation Rentals) post-booking experience to booking management features and services for all lodging supply partners across our marketplace, empowering them to deliver the accommodations and services travelers expect for a smooth, hassle-free stay.
Lead the development of a strategic product vision that addresses both short-term and long-term business and user requirements. Drive the creation of a strategic roadmap, communicating the narrative effectively.
Work closely with engineering teams to make critical trade-offs, ensuring the product is financially viable and meets customer needs.
Utilize knowledge of Expedia Group’s structure and key stakeholders to anticipate and plan for product strategy dependencies. Make informed business impact projections that balance immediate and future goals, collaborating with finance to set revenue targets. Innovate within the product portfolio to influence business strategy and market trends.
Conduct comprehensive market research and clearly articulate the product’s value proposition. Develop hypotheses linking product performance to industry trends.
Identify and resolve friction in the customer journey, align product goals between engineering and design teams, and conduct user-centric product validations.
Establish and review product success metrics regularly. Design and analyze product experiments, deriving insights for informed decision-making. Create and maintain product metric dashboards for cross-functional use.
Prioritize features and initiatives based on business strategy and market dynamics, owning product requirements and guiding the product development lifecycle.
Earn trust and manage expectations across the organization, fostering an inclusive and high-performing team environment.
Communicate persuasively across the organization, tailoring messages for impact and facilitating meaningful discussions about the product.

Who you are:

5+ years of product management experience driving and measuring engagement in front-end marketplace products. Ideal candidate has experience B2B, Supplier experiences.
Bachelor’s or Master’s degree; or equivalent related professional experience
Strong strategic thinking skills with a customer-centric approach.
Robust analytical skills, with the ability to drive data-informed decisions.
Proven ability to conduct experimentation and user segmentation analysis to identify and target the right user with the right experience to drive outcomes.
Outstanding influencing, decision-making and collaboration skills across diverse teams, including product, engineering, research, design, analytics, data science and marketing to achieve company goals.
Excited by the accountability that comes with leading a large portfolio of products
Effective ability to communicate abstract ideas at a highest level and can translate them into detailed user stories
Expertise in breaking down problems to build solutions incrementally

The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Oracle Financial Functional Analyst III

Commerce Data and Finance Systems (CDFS) is dedicated to building the data and finance platform unlocking future capabilities to service the complex needs of our travel partners, customers, and suppliers. We are looking for a candidate with expertise in Oracle EBS R12 to play a key role in designing solutions in the Oracle Financial Modules.

In this role, you’ll be a critical member of a growing team working with the business and the technology teams chartered with designing and improving the financial systems solution for our ever-growing business needs.

A high performing individual contributor who will liaise with business stakeholders, product managers, program managers and developers to produce scalable, efficient and supportable solutions utilizing Oracle and related technologies and possess good integration knowledge.Also, acts as a mentor to more junior engineers

In this role you will:

Review requirements and design documents to understand the current state of the design.
Assess short-term and long-term trade-offs and make recommendations to the business and technology teams.
Drive solutions to complex business problems and advocate for scalable solutions.
Work with geographically diverse locations to provide solutions across the globe.
Identify and advocate opportunities to improve current procedures, processes and systems.
Support development and execution of roll-out strategies, cut-over/transition plans, end-user training and documentation.
Provide support to our Oracle Financials user community by addressing system function anomalies, and end-user questions/issues.
Empower end-users through instruction and functional knowledge transfer.
Partner with onsite/offshore development team members in all phases of our project delivery and production enhancements.
Perform E2E testing.
Brings together different stakeholders with varied perspectives to develop solutions to issues, and contributes own suggestions.
Thinks holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries.
Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for.

Experience and Qualifications:

Experience with Oracle Financial Modules of Accounts Receivable, Advanced Collections, Order management, Cash Management, General Ledger, Account Payables, Fixed Assets, Partner Data, and Procurement.
Bachelor’s degree or equivalent
6+ years of experience designing, implementing and supporting Oracle Financials R12 in a complex, multinational, multi-GAAP environment
2-3 full life-cycle Oracle implementations
Good understanding of SQL and PLSQL
Customer focus, excellent problem-solving and analytical skills
Ability to prioritize and work independently as well as in a team environment
Well-versed with Agile Methodologies
Ability to multi-task and handle design for multiple enhancements in parallel
Willingness to engage with different team members working across the globe
Ability to balance self-sufficiency with asking for help/information

Segment Marketing (CRM) Senior Manager, Brand

In this role, you will:

Partner closely with Brand teams to determine the needs from TEaL to support emerging and planned strategies and activities in service of unique brand positioning. Bring the perspective of the art of the possible and the realities of the practical to senior level working groups. Aggregate and prioritize actions and integrate with work planning across TEaL. The core work to support Brands will be creating versions and approaches for campaigns working closely with other TEaL groups to both tap expertise and align on actions
Ensure TEaL and this specific team deliver against Brand level objectives that are agreed based on specific initiatives
Work on the conception of global campaigns for Expedia, Hotels.com and VRBO brands
Leverage insights and cross-segment learnings to identify opportunities and develop strategies for complex and innovative campaigns to drive key objectives
Prioritize which opportunities we should go after through business casing
Be responsible for quarterly strategic plans to drive key objectives, working closely with relevant teams
Sign off on test designs and final creative before send
Be accountable for core KPIs and communication with senior leadership
Influence on our capability roadmap to enhance our campaigns

Experience and qualifications:

Bachelor’s degree in Marketing, Business, Economics or any other related fields; or equivalent related professional experience
At least 6 years experience in a CRM role, preferably in the e-commerce and/or online marketing space
Ability to collaborate with creative and marketing partners to develop innovative marketing campaigns
Ability to influence across teams and partners
Demonstratable attention to detail in dealing with complex projects and time-sensitive initiatives
Proficient in the use of MS Office. Experience with Jira, Tableau, Salesforce Marketing Cloud or other communication tools are all a plus