Our range of service includes Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management.

Assistant Manger-BFS040738

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Assistant Manger/Manager, Training

In this role, you will be responsible to support businesses, manage knowledge effectively, Manage Quality Metric for the process, upskill of employees in terms of domain, provide industry trained resources at lower cost to business

Responsibilities

• Conducts annual training and development needs assessment
• Work with client closely to launch any new training program without any business disruption
• Accountable for the team of Quality Auditors and own the entire range of Quality Activities
• Participate in the transition tollgate calls to ensure readiness from Knowledge Transfer standpoint
• Ensure Training Plans/ Learning Paths are adhered for all new hires
• Support SOP creations/Update & Exception trackers for all new and stable processes
• Create daily/weekly dashboards on training progress during Knowledge Transfer and share it with internal & external stakeholders
• Create action plan for people missing the SLAs during Pilot stage i.e. post process training completion
• Lead all the Training/Quality/Policy improvement projects
• Be a consultant for business and advice process improvement ideas
• Develops and monitors spending against the budget
• Obtains and/or develops effective training materials utilizing a variety of media
• Trains and coaches managers, supervisors and others involved in employee development efforts.
• Plans, organizes, facilitates and orders supplies for employee development and training events.
• Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.

Qualifications we seek in you

Minimum Qualifications

• Any graduate /Post Graduate degree or equivalent with a solid academic record
• Relevant experience in the BPM/ Service Industry, with experience in a Training/Quality, Learning & Development role

Preferred qualifications

• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach Demonstrated proficiency Must be able to work on a flexible schedule (including weekend shift)
• Excellent attention to detail.

Associate

We are hiring for the positions of Senior Associate & Business Analyst – AML End-to-End KYC Professionals for Jaipur, Lucknow and Gurgaon locations!

Location:

1. Sitapura, Jaipur

2. Sector 69, Badshahpur, Gurgaon

3. Gomti Nagar, Vibhuti Khand, Lucknow

Shift Timings: Rotational Shift

Working Days: 5 days a week with 2 fixed days off

Requirements:

1. Minimum of 1 year of experience in AML and KYC, due diligence, client onboarding, PEP, Sanction screening, CDD, EDD.

2. All year mark sheets and provisional/passing certificates are mandatory

3. Notice Period: Immediate to 30 days max!

Excellent English communication skills

If you’re looking to build your career in a dynamic and rewarding environment, we want to hear from you!

How to Apply:

Interested candidates can share their resumes via email to shreya.parekh@genpact.com with the subject line: Application for AML/KYC/Screening/Transaction Monitoring – Gurgaon/Lucknow/Jaipur (Mention your preferred location).

Note: Share your resume only if you have relevant experience. Only shortlisted candidates will receive a call from our Hiring Team.

Join us and be a part of a global leader in professional services!

Associate-BFS040737

In this role, the shortlisted candidate will be reviewing the documentation for new customer/entity in line with defined process and procedure. Summarize findings, facts and information in a narrative report, highlighting actions and recommendation for next steps. Perform enhanced due diligence for high risk customer / entity. In this position candidate will analyze entity structure, conduct bank account verification, beneficiary verification, perform RDC screening, assign risk rating and perform due diligence based on the risk rating procedures.
Responsibilities:
•    Review of documentation for entities such as corporation, charities, individuals as per policy / jurisdiction for all KYC / CDD documentation and raising request for information/document required as per the procedure
•    Conduct due diligence and highlight procedural requirements if there is any defect
•    Review beneficial ownership (BO) and key controller according policy and screen for sanctions and adverse media
•    Complete review in a timely and efficient manner
•    Make recommendation on process enhancements to increase efficiency and accuracy
•    Maintain awareness of regulatory updates and incorporate process and procedural changes in the due diligence review process
•    Interpret evidence from multiple tools and systems to determine legitimacy of customer behavior across multiple products
•    Assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
•    Solve routine problems, largely through precedent and referral to general guidelines
Qualifications we seek in you!
Minimum qualifications
•    University graduate
•    Meaningful experience should be in back office work, compliance, investigation, AML/KYC, audit review and/or account review
•    Microsoft Office, internet, and computer skills!
•    Excellent communication and comprehension
•    Strong critical thinking
Preferred skills:
•    Experience in AML and KYC in the customer due diligence, enhanced due diligence and Know your Customer space for fintech/e-commerce
•    AML investigatory experience and analytical skills
•    Periodical review of KYC records as to completeness, including verifying that due diligence has been performed
•    Client on boarding checks, verifying external regulatory and registry websites for their legal active status.
•    Understanding of different entity types and ownership structure including but no limited to – Charities, PIV, SPV, Banks & Financial Institute, Private and Public companies (listed / non listed) and CIS
•    Ability to conduct detailed investigation in Adverse / Negative Media and Transaction Surveillance / Monitoring
•    Ability to independently research, analyze, and recommend solutions to close open items and discrepancies
•    Knowledge of AML/KYC controls including front-end systems, applications, data sources, and back end controls
•    Experience in sanction screening, Know Your Customer (KYC), document verification (IDs, bank details, company registries)
•    Outstanding analytical and investigative skills combined with the ability to navigate through ambiguity in a fast-paced, multifaceted environment
•    Excellent understanding of AML/KYC terminology
•    Should have experienced in using Actimize, RDC, Fortent, Norkom, Lexis Nexis, Bridger XG, SIEBEL and Dow Jones etc!
•    Good experience in MS-Office applications like Excel, Word, Power point, Outlook etc.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.

Process Associate – Content Moderation – English

We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
Responsibilities
•    Provide resolution to maintain standards of quality
•    Review content and provide resolution based on prescribed guidelines
•    Recognize trends and patterns and raise issues timely
•    Provide insights to help improve the support to the users
•    Maintain a thorough understanding of process and policies
•    Provide excellent customer service to our customers
•    This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Qualifications we seek in you
Minimum qualifications
•    Any Graduate (PG an added advantage)
•    Freshers are eligible
•    Fluent in English Language

Preferred qualifications
•    Effective probing skills and analyzing / understanding skills
•    Problem solving skills with customer centric approach
•    Must be able to work on a flexible schedule (including weekend shift work)