Verint Systems Inc. is a Melville, New York–based technology company that sells products and services for customer experience automation.

Sr. Software Engineer – DBA

Job Description

Key Responsibilities:

Develop and maintain end-to-end BI solutions: Collaborate with business stakeholders, data architects, and other team members to gather requirements and design scalable BI analytics and reporting solutions. Develop, test, and deploy efficient and user-friendly dashboards, reports, and visualizations using industry-standard BI tools (e.g., Tableau, Power BI, QlikView, or similar).

Data modeling and analysis: Work closely with the product owner and data management team to understand data structures, extract, transform, and load (ETL) processes, and ensure data quality and integrity. Design and develop data models, data catalog, and data queries to support analytical requirements.

Data visualization and reporting: Create visually appealing and interactive dashboards, reports, and scorecards that effectively communicate complex data insights to various stakeholders. Ensure the accuracy, consistency, and timeliness of reporting deliverables.

Performance optimization and maintenance: Continuously optimize the performance and efficiency of existing BI solutions. Identify and resolve performance bottlenecks, troubleshoot issues, and ensure the smooth operation of the BI infrastructure.

Data analysis and interpretation: Analyze and interpret complex data sets to uncover trends, patterns, and actionable insights. Collaborate with business users and cross-functional teams to understand their analytical needs and provide valuable recommendations based on data-driven insights.

Documentation and training: Document technical specifications, data catalog, and best practices related to BI analytics and reporting solutions. Provide training and support to end-users to ensure proper utilization and adoption of BI tools and functionalities.

Stay up-to-date with industry trends: Continuously research and evaluate emerging technologies, tools, and methodologies related to BI analytics and reporting. Stay abreast of industry best practices and recommend enhancements to existing systems and processes.

Qualifications and Skills:

Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field. Relevant certifications (e.g., Tableau Desktop, Microsoft Certified: Data Analyst Associate) are a plus.
Proven experience (5+ years) in developing and implementing BI analytics and reporting solutions using tools like Tableau, Power BI, QlikView, or similar.
5+ years of experience writing complex SQL Queries.
Solid understanding of data modeling, ETL processes, and data warehousing concepts.
Familiarity with database management systems (e.g., SQL Server, Oracle, PostgreSQL) and proficiency in writing efficient database queries.
Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into practical technical solutions.
Strong data visualization skills, with an eye for creating visually appealing and intuitive dashboards and reports.
Experience in performance optimization, tuning, and troubleshooting of BI solutions.
Familiarity with programming languages and statistical analysis techniques is a plus.
Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex concepts to non-technical stakeholders.
Strong attention to detail, with a commitment to delivering high-quality work within established timelines.

If you are passionate about transforming data into actionable insights and thrive in a collaborative and fast-paced environment, we would love to hear from you. Join our team and contribute to our organization’s data-driven decision-making capabilities.

Responsibilities

Key Responsibilities:

Develop and maintain end-to-end BI solutions: Collaborate with business stakeholders, data architects, and other team members to gather requirements and design scalable BI analytics and reporting solutions. Develop, test, and deploy efficient and user-friendly dashboards, reports, and visualizations using industry-standard BI tools (e.g., Tableau, Power BI, QlikView, or similar).

Data modeling and analysis: Work closely with the product owner and data management team to understand data structures, extract, transform, and load (ETL) processes, and ensure data quality and integrity. Design and develop data models, data catalog, and data queries to support analytical requirements.

Data visualization and reporting: Create visually appealing and interactive dashboards, reports, and scorecards that effectively communicate complex data insights to various stakeholders. Ensure the accuracy, consistency, and timeliness of reporting deliverables.

Performance optimization and maintenance: Continuously optimize the performance and efficiency of existing BI solutions. Identify and resolve performance bottlenecks, troubleshoot issues, and ensure the smooth operation of the BI infrastructure.

Data analysis and interpretation: Analyze and interpret complex data sets to uncover trends, patterns, and actionable insights. Collaborate with business users and cross-functional teams to understand their analytical needs and provide valuable recommendations based on data-driven insights.

Documentation and training: Document technical specifications, data catalog, and best practices related to BI analytics and reporting solutions. Provide training and support to end-users to ensure proper utilization and adoption of BI tools and functionalities.

Stay up-to-date with industry trends: Continuously research and evaluate emerging technologies, tools, and methodologies related to BI analytics and reporting. Stay abreast of industry best practices and recommend enhancements to existing systems and processes.

Qualifications and Skills:

Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field. Relevant certifications (e.g., Tableau Desktop, Microsoft Certified: Data Analyst Associate) are a plus.
Proven experience (5+ years) in developing and implementing BI analytics and reporting solutions using tools like Tableau, Power BI, QlikView, or similar.
5+ years of experience writing complex SQL Queries.
Solid understanding of data modeling, ETL processes, and data warehousing concepts.
Familiarity with database management systems (e.g., SQL Server, Oracle, PostgreSQL) and proficiency in writing efficient database queries.
Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into practical technical solutions.
Strong data visualization skills, with an eye for creating visually appealing and intuitive dashboards and reports.
Experience in performance optimization, tuning, and troubleshooting of BI solutions.
Familiarity with programming languages and statistical analysis techniques is a plus.
Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex concepts to non-technical stakeholders.
Strong attention to detail, with a commitment to delivering high-quality work within established timelines.

Qualifications

Qualifications and Skills:

Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field. Relevant certifications (e.g., Tableau Desktop, Microsoft Certified: Data Analyst Associate) are a plus.
Proven experience (5+ years) in developing and implementing BI analytics and reporting solutions using tools like Tableau, Power BI, QlikView, or similar.
5+ years of experience writing complex SQL Queries.
Solid understanding of data modeling, ETL processes, and data warehousing concepts.
Familiarity with database management systems (e.g., SQL Server, Oracle, PostgreSQL) and proficiency in writing efficient database queries.
Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into practical technical solutions.
Strong data visualization skills, with an eye for creating visually appealing and intuitive dashboards and reports.
Experience in performance optimization, tuning, and troubleshooting of BI solutions.
Familiarity with programming languages and statistical analysis techniques is a plus.
Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex concepts to non-technical stakeholders.
Strong attention to detail, with a commitment to delivering high-quality work within established timelines.

Team Lead – SCC Infra

Job Description

Key Accountabilities:

Drive and meet goals, processes, and business KPIs regarding the performance of the team to optimize customer satisfaction and the customer experience through efficient and timely issue resolution.
Ensure the highest level of communication with the customer and meeting all defined service level agreements (SLAs) while analyzing, troubleshooting, and resolving issues for customers and partners.
Function as primary escalation manager, responsible for providing regular updates with respect to progress of escalated incident, and quickly providing high quality, creative, and timely solutions in a professional manner while meeting defined customer service goals.
Works with Regional peers to ensure global operational alignment and practices.
Lead and participate in projects that support team strategy and vision, including process, documentation, and training.
The Technical Lead communicates in both a verbal and written format directly with Verint’s customer contacts and internal (Support and Professional Services) stakeholders globally and will facilitate communications with other members of the Verint organization (sales, services, and product house, etc.) as is necessary in the course of his work and any problem resolution.
Technical guidance to be provided by a Senior Product Support Engineer and/or Technical Lead. May collaborate with or provide guidance to other members of the team.
Responsible for Incident and Problem Management [more complex than Product support], and will also act as Change manager, evaluating the change, identifying risk, and providing risk mitigation plan.
Responsible for teams’ competence development and enablement for Level 1 support readiness.
Must be willing to work in U.S. shift timing from 5:30 pm to 2:30 am Monday to Friday and willing to be available for on call support as needed.

Minimum Requirements:

Bachelor’s degree in computer science, Electronics & Communications Engineering or equivalent.
10+ years’ experience in IT, Product Support, or Technical Support.
A minimum of 2 years of experience with leading a technical team.
Required Incident and Problem management skills.
A minimum of 7 years of contact center or service experience that supports implementation, and troubleshooting software applications and related technology infrastructure, or equivalent.
Experienced in troubleshooting product and technical support skills.
Proficient in CRM, Knowledge management tools and relevant processes.
Experience in configuration management and have end to end infrastructure knowledge.
Sharp analytical skills and proven ability to troubleshoot technical issues.
Strong Experience in matrix environment.

Team Player:

Excellent communication skills (verbal and written both).
Experience in handling performance management and goal setting for team members.
Ability to resolve conflicts and excellent decision-making skills.
Stakeholder management.

Network Architect

Job Description

Responsibilities:

Develop networking solutions for SaaS/PaaS applications that reside in private cloud, public cloud or both.
Design and implement network architecture for our cloud-based systems, including virtual private networks (VPNs), subnets, routing tables, and security groups.
Understand the ‘big picture’ to develop solutions that will integrate smoothly, provide high availability, and follow standards and security policy.
Respond to technical issues in a professional and timely manner.
Offer guidance in infrastructure movement techniques including bulk application transfers into the cloud.
Ensure the network infrastructure is optimized for performance and cost-efficiency.
Monitor and analyze network performance and availability, and proactively address any issues.
Work with application engineering, devops, operations and clients to identify connectivity requirements. Understand end to end network traffic flows.
Develop and document new standards for network deployments.
Work independently, plan your work, lead networking discussions with other teams, vendors and clients.
Provide leadership and coaching for deployment teams and network operations.
Develop and maintain Automation for NWaaS requirements of the Cloud Ops teams
Ensure Production Uptime SLA for Networking Services

Requirements:

➢ Bachelor’s degree in computer science, computer engineering, information technology, or relevant field.

➢ 10+ years of experience designing, executing, and supporting IT cloud solutions.

➢ Relevant certifications (e.g. AWS Advanced Networking Certificate, AWS Certified Solutions Architect, Cisco CCNA/CCNP, CCIE, etc) are a plus.

➢ AWS Advanced Networking Certificate Preferred

➢ Strong understanding of cloud networking technologies and protocols, such as TCP/IP, DNS, and load balancing.

➢ Knowledge of network security practices, including firewalls, intrusion detection/prevention systems, and encryption.

➢ Familiarity with cloud platforms such as AWS, Azure, and Google Cloud Platform.

➢ Excellent communication and collaboration skills, with the ability to work optimally with multi-functional teams.

➢ Positive attitude and a strong commitment to delivering quality work.

➢ Excellent knowledge of cloud computing technologies and current computing trends.

➢ Solid Knowledge with monitoring/observability technologies like Prometheus, Graphite, Grafana, Kibana, Elasticsearch

➢ Solid Knowledge with VLAN, SDN, IPVS, OSI Layer 4 to 7: load balancers, proxies, API gateways, DNS, CNI, TLS, and HTTP protocol

➢ Familiarity with network proxies such as Envoy/HAProxy/Nginx

➢ Hand on Automation/orchestration experience using any of the following: Ansible, Python, YAML, Go – Lang, Terraform, Helm and others

Responsibilities

Responsibilities:

Develop networking solutions for SaaS/PaaS applications that reside in private cloud, public cloud or both.
Design and implement network architecture for our cloud-based systems, including virtual private networks (VPNs), subnets, routing tables, and security groups.
Understand the ‘big picture’ to develop solutions that will integrate smoothly, provide high availability, and follow standards and security policy.
Respond to technical issues in a professional and timely manner.
Offer guidance in infrastructure movement techniques including bulk application transfers into the cloud.
Ensure the network infrastructure is optimized for performance and cost-efficiency.
Monitor and analyze network performance and availability, and proactively address any issues.
Work with application engineering, devops, operations and clients to identify connectivity requirements. Understand end to end network traffic flows.
Develop and document new standards for network deployments.
Work independently, plan your work, lead networking discussions with other teams, vendors and clients.
Provide leadership and coaching for deployment teams and network operations.
Develop and maintain Automation for NWaaS requirements of the Cloud Ops teams
Ensure Production Uptime SLA for Networking Services