Synchrony is continuing to build a world class Performance Media and Creative Organization committed to driving results with our retail and payments partners while also delivering leading customer experiences.   Within this organization, our Paid Media Team is focused on achieving growth by making data-driven decisions to create meaningful interactions with existing and potential customers.  We are seeking a Programmatic Manager to drive successful digital campaigns, supporting business partners across the Synchrony enterprise.  This role will be responsible for executing and optimizing efficient paid campaigns within the Real-Time Bidding (RTB) landscape.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities: 

• Responsible for programmatic display, video, and audio campaign planning, development, execution, optimization and forecasting across the enterprise
• Work directly with strategy and business teams on campaign planning, providing strategic tactical recommendations based on proven performance informed by current campaigns
• Collaborate with other channel leads (SEM, social, SEO, etc.) on cross channel integration and a holistic and full-funnel advertising strategy
• Build test and learn plans to be used across the org, detailing test attributes, including audience, creative, and measurement strategies
• Represent the programmatic team for enterprise-wide initiatives, providing key participation and thought leadership
• Oversee campaign optimizations, brand safety, reporting and budget management for campaign success
• Pilot new platforms and audiences, developing case studies to share with key marketing stakeholders
• Identify opportunity for automation and consolidation, leveraging internal/external tools a building on team efficiencies
• Manage existing external partner relationships and evaluating new programmatic opportunities and partners for testing; negotiating rates and added value where applicable
• Collaborate with analytics, media ops, strategy and other cross channel teams on measurement, tagging, and reporting
• Provide training and development for Programmatic Analysts to promote growth and success
• Perform other duties and/or special projects as assigned

Qualifications/Requirements: 

• Bachelor’s Degree or in lieu of degree, high school diploma/GED and 6+ years marketing experience
• 5+ years of hands-on experience managing programmatic campaigns – actively working within buying tools at and agency or brand
• Must have programmatic platform expertise within the Google Marketing Platform (CM, DV360, Google Ads) and 2 or more DSPs, including TheTradeDesk, Verizon, or Amazon
• Must be proficient with ad verification and brand safety partners
• 4+ years agency or in-house experience; including developing and executing plans in a fast-paced environment and consistently meeting deadlines
• 2+ years of experience in training and supporting junior team members
• 3+ years experience negotiating media placements and added value with publishers & partners

Desired Characteristics: 

• Experience working on credit card and/ or consumer banking campaigns is a plus 
• Experience with Prisma or similar digital advertising management platform
• Advanced knowledge in display advertising and the media landscape, specifically around real-time bidding, ad networks, DSP platforms, native media, video and associated technologies
• Solid understanding of the technical build of a programmatic campaign (bidding structure, tagging, trafficking, deal creation, audience management etc.)
• Excellent team building and collaborative skills; flexibility to pivot with strategy, regulatory and market evolution alongside cross channel teams to create holistic advertiser solutions
• Subject Matter Expert around programmatic advertising, understands and can advance the company into the future around personalization, DCO, and digital analytics
• Creative and resourceful; proven ability to problem solve and look for new ideas
• Detail oriented and organized with the ability to juggle competing demands and effectively prioritize tasks
• Ability to jump in and assist team members with their campaigns, providing guidance and direction
• Advanced skills in Excel and PPT are essential as well as strong business writing skills
• Comfortable presenting to senior business stakeholders and leaders
• Proficient in project management and agile workflows
• Strong aptitude for numerical detail and analytical thinking

Grade/Level: 11

The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

VP, Model Governance

Role Summary/Purpose:

Reporting to the SVP, Model Risk, this role will manage the model risk management framework and overall model governance process and oversight for Synchrony Financial.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Management of the Model Risk Policy and Standards including the development and implementation of key control processes and supporting procedures
• Partner with the validation center of excellence (COE) to systematically address the opportunities  identified through the quality assurance program and model community’s feedback to continuously improve validation rigor, value, speed, and model stakeholder experience. Provide strategic guidance and innovative directions to the, and lead the implementation of best practices and recommendations.
• Maintenance and enhancement of the centralized Model Inventory and Attestation Process
• Serve as Secretary of the Model Risk Oversight Sub-Committee and supporting Working Group, responsible for agendas, meeting minutes, charter maintenance, etc.
• Key liaison to support other 2nd line of defense risk pillars activities such as Enterprise Risk Assessment, Risk and Control Self-Assessment, and Issue Management processes, etc, and strengthen strategic positioning by integrating insights and best practices across risk management functions.
• Deliver comprehensive management reports on both individual and aggregate model risk. Identify thematical issues, and provide actionable insights and guidance to the 1st line to proactively manage and mitigate model risk.
• Partner with the supplier risk management and source to pay team to manage and enhance the model vendor onboarding process, ensuring a seamless integration of vendor capabilities to support robust model development and deployment.
• Facilitate regulatory examinations and internal audits of the modeling process and lead the model governance sessions to ensure compliance and foster continuous improvement in model risk management practices.
• Keep pace with the latest developments in academia, regulatory environment, risk technology (vendor and in-house) and financial services to provide expert, practical advice to ensure the group stay relevant and current.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Master’s degree with emphasis in Statistics, Mathematics, Business, Economics, Finance or other quantitative field and 5+ years in model risk management or other risk governance in financial services, banking, or retail
• In lieu of a Master’s degree, a bachelor’s degree (or foreign equivalent) in Statistics, Mathematics, Economics or related quantitative filed and 9+ years’ experience in model risk management or other risk governance in financial services, banking, or retail
• 1+ years’ experience managing people

Desired Characteristics:

• 6+ years in the financial services industry including both analytic/modeling/quantitative experience and governance / policy related roles.
• Familiarity with consumer lending products and practices
• Sharp focus on accuracy with extreme attention to detail.
• Excellent Project Management Skills, as well as oral and written communication skills
• Proficient in Microsoft applications, including Excel Macros
• Strong knowledge of Regulatory requirements for Model Risk (e.g. SR 11-7/OCC 2011-12) with proven track record of delivering Regulatory requirements and other Regulatory requirements
• Previous experience with Machine Learning / AI oversight or development

Grade/Level: 13

The salary range for this position is 130,000.00 – 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

VP, Portfolio Fraud Manager

Role Summary/Purpose:

The VP, Portfolio Fraud Manager role is responsible for driving analytic insights and fraud initiatives for the full suite of the Lowe’s credit products. This role will work cross functionally to help identify, understand and design innovative fraud strategies to drive the success of the business.  The role reports to the Portfolio Credit Leader for Lowe’s. The role interacts with senior leadership and drives communication of results, initiatives, and process items across the organization. This role will entail project management and collaboration specifically with IT teams and Lowe’s to drive change/controls within credit and across the client infrastructure and buying platforms. The candidate will responsible for handling escalations while identifying areas of opportunities. The roles main object is to minimize fraud losses while optimizing strategies for a better customer experience across the entire lifecycle from acquisitions, to transactional, and payments fraud.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Partner closely with Lowe’s and Synchrony cross functional fraud teams to optimize strategy & policies to help mitigate fraud risk for both Synchrony and the partner while finding opportunities to grow the portfolio
• Develop and optimize fraud strategies for Lowe’s consumer & Commercial portfolios, in collaboration with Synchrony fraud strategy and infrastructure organizations
• Partner with strategy and provide deep analytics to drive advanced targeting strategies
• Prepare and present client facing and leadership team presentations to facilitate informed decisions
• Collaborate with Lowe’s Asset protection teams to share emerging risks and trends across both companies and provide insight on how to solve
• Work closely with Lowe’s with new platform launches and/or changes made to their existing processes to limit/address emerging new risk or allow unwanted gaps to occur
• Oversee fraud chargebacks and ensure procedural guidance is being upheld
• Execute, monitor, and drive process improvement of existing fraud strategies for all Lowe’s products
• Be a leader in driving enhanced strategies, using champion/challenger leanings to manage  fraud risk
• Responsible for providing clear guidance to the organization on risk appetite and prudent growth
• Maintain and develop reporting and ad-hoc analytics with SAS, Tableau and other data tools to draw conclusions and drive recommendations
• Engage with cross functional fraud leaders to identity industry trends, new score to leverage, and evolving protection to offer Lowe’s
• Drive and influence across leadership levels regards initiatives and results, as well as participate in strategizing with portfolio credit teams
• Ad hoc analytics / insights, validations, remediations
• Build for the future by understanding industry, economic and business needs
• Maintain effective and credible challenge of critical decisions and business processes
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree and 5+ years in a consumer and/or commercial Fraud/Credit/ Risk, Finance, or Analytics role or in lieu of a Bachelor’s degree, 9+ years of experience building analytically derived strategies in Fraud, Marketing, Risk or Collections in Financial services.
• 3+ years of experience working with statistical tools such as SAS, Model Builder Decision Tree, Knowledge Seeker or others.

Desired Characteristics:

• Natural curiosity and passion to drive change in consumer banking for the better
• Advanced programming with SAS, R or Python
• Experience analyzing large data sets to derive strategic, segments, actionable credit insights
• Experience using multiple Fraud Decision Systems (e.g. Credit Bureaus) to make fraud strategy decisions
• Experience developing Consumer / Commercial Fraud (or credit) Strategies
• Ability to conduct advanced data analysis and complex designs algorithm
• Experience using advanced modeling & data mining techniques (e.g. Machine learning, Big Data) to develop/ optimize Fraud strategies
• Strong communication / relationship management / influencing skills / presentation skills and the ability to interact with and present to SYF senior leaders
• Leadership experience operating at a strategic level as part of a cross functional team

Grade/Level: 12

The salary range for this position is 110,000.00 – 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.