Robert Half Inc. is an international human resource consulting firm founded in 1948, based in Menlo Park and San Ramon, California. It is among the world’s largest accounting and finance staffing firms, with over 345 locations worldwide.
Connection Specialist
Description
We are in search of a Connection Specialist to join our team in the Healthcare sector, based in Phoenix, Arizona 85013. As a Connection Specialist, you will play a crucial role in providing excellent customer service through the prompt and accurate handling of calls. This role offers a contract to hire employment opportunity.
Shifts available – (12-hour shift, 3 times a week)
- 6am-6:30pm
- 9am-9:30pm
Responsibilities:
• Operate a multi-line switchboard, ensuring all inbound calls are answered promptly and directed to the appropriate party.
• Maintain proficiency in the use of telecommunications hardware, software, and PBX platform, as well as multiple IT applications.
• Respond to emergency alarms and initiate appropriate responses, including making emergency announcements.
• Handle a high volume of calls per shift, quickly assessing each caller’s needs and routing calls accordingly.
• Maintain a high level of confidentiality and treat all callers with kindness and respect.
• Support our internal and external callers, acting as the communication hub for our patients, hospitals, employees, and physicians.
• Be prepared to respond to life safety events and escalate calls when necessary.
• Use communication tools and materials effectively, understanding how the culture of patient populations can affect communication, collaboration, and the provision of care, treatment, and services.
• Keep up-to-date with our systems and processes through provided training.
• Make a direct impact on the patient experience daily by handling each call with care.
Requirements
• Excellent communication and interpersonal skills
• Ability to remain calm and composed under pressure
• Must possess strong problem-solving skills and ability to make decisions quickly
• Experience in the healthcare or NHS industry is a plus
• Proficient in Microsoft Office Suite, especially Excel and Word
• Excellent organizational and multitasking abilities
• Ability to work flexible hours, including evenings and weekends as necessary
• Demonstrated ability to maintain patient confidentiality
• Must be detail-oriented and able to follow procedures accurately
Order Processing Specialist
Description
This job’s time zone is Eastern.
We are looking for a detail-oriented Order Processing Specialist to manage purchase orders, inventory, and coordinate with our warehouse team. This role is essential for maintaining the efficiency and accuracy of our parts inventory and ensuring smooth operations. This person MUST BE BILINGUAL SPANISH.
Key Responsibilities:
- Process purchase orders and ensure timely order fulfillment.
- Monitor and manage inventory levels to prevent shortages or overstock.
- Partner with the warehouse team to streamline inventory management and order processing.
- Maintain accurate records of parts transactions and inventory movements.
- Resolve any discrepancies in inventory or orders.
Requirements
Qualifications:
- BILINGUAL SPANISH REQUIRED
- Strong organizational and time management skills.
- Proficiency in inventory management software.
- Excellent communication and coordination abilities.
- Attention to detail and problem-solving skills.
CMS Specialist
Responsibilities
• Develop an internal Content Management System (CMS) utilizing Airtable.
• Organize and manage large-scale web content updates efficiently.
• Create logical content headers to ensure easy navigation and understanding.
• Utilize Adobe Creative Cloud and Adobe Photoshop skills for content creation and management.
• Apply Best Practices and Brand Awareness in all content creation and management processes.
• Plan and execute content campaigns using proficient Campaign Planning skills.
• Use CSS and other necessary skills for web content management.
• Apply Project Management skills to manage timelines, resources, and stakeholder communication.
• Resolve any content related inquiries and ensure the CMS is user-friendly and effective.
• Monitor the CMS and make necessary adjustments and improvements as needed.
Requirements
• Familiarity with Atlassian Jira and Airtable is required
• Must have a strong understanding of Best Practices in the Hospitality industry
• Proven experience in enhancing Brand Awareness
• Demonstrated skill in Campaign Planning
• Proficiency in CSS is necessary
• Experience with Content Management Systems (CMS), Content Management, and Web Content Management is crucial
• Strong Project Management skills are required
• Must have the ability to work in a fast-paced environment and meet deadlines
• Exceptional communication and interpersonal skills
• Ability to work both independently and in a team setting
• Must have a proactive approach to problem-solving
• Excellent attention to detail and organizational skills
Chart Retrieval Specialist
Description
This job’s time zone is Eastern.
We are in search of a Medical Records Retrieval Specialist to join our team in the healthcare industry, located in Vermont, United States. The role focuses on retrieving medical records from various healthcare facilities. This position offers a long-term contract employment opportunity.
Responsibilities:
• Retrieve medical records from various healthcare facilities for retrospective and prospective reviews.
• Upload retrieved paper and electronic medical charts into our secure system for review and analysis.
• Conduct fieldwork which includes traveling to provider offices within a defined radius.
• Utilize various software applications for retrieving and uploading medical records.
• Independently manage tasks while maintaining effective communication with healthcare providers and team leads.
• Handle customer inquiries and resolve issues promptly and professionally.
• Utilize electronic medical record (EMR) applications such as Allscripts, AHLTA, Cerner Technologies, EHR SYSTEM, and Epic Software.
• Perform auditing and billing functions as necessary.
• Answer inbound calls and provide necessary information and assistance.
• Maintain and update charts and graphs as per the requirement.
This role requires the ability to work independently while collaborating with fellow team members, the ability to download/upload files and store them in an organized manner, and experience in document imaging or scanning.
Requirements
• Proficiency in the use of healthcare software such as Allscripts, Armed Forces Health Longitudinal Technology Application (AHLTA), Cerner Technologies, EHR SYSTEM, and Epic Software is essential.
• Capacity to effectively handle and manage inbound calls.
• Demonstrable experience in auditing medical records with a high level of precision.
• Familiarity with medical billing functions and procedures.
• Ability to interpret and comprehend charts and graphs related to medical data.
• Experience in claim administration, preferably within the healthcare industry.
• Strong communication skills, both written and verbal, to interact with healthcare professionals and patients.
• Ability to maintain confidentiality and adhere to the ethical standards of the healthcare industry.
• Must have strong organizational skills to manage and retrieve medical records efficiently.
• Knowledge of medical terminology and coding is a plus.
• High school diploma or equivalent required;
