There is an additional 3.35% Management Differential which is added to the posted salary for this class.

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:

Under general direction, directs, manages, supervises, and coordinates the activities and operations of Waste Management residential refuse collection; year-round neighborhood cleanup programs; transfer and disposal operations; curbside recycling; organic waste collection and other resource recovery and waste diversion; associated fleet programs; and coordinates assigned activities with other divisions, departments, outside agencies, and the general public.

 Knowledge of

• Principles and practices of management and organizational theory, including planning, organizational design, business finance, business development, project management, and organizational effectiveness
• Principles and practices of supervision, discipline, leadership, mentoring, and training
• Applicable federal, state, and local laws, codes, and regulations affecting solid waste management plans, operations, and personnel
• Operational characteristics, services, and activities of assigned programs and functions
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment

• English usage, spelling, grammar, and punctuation

• Solid waste collection, disposal, transfer operations, and recycling methods and systems

• Cost elements and revenue sources for solid waste projects and services
• Division budget preparation process

Ability to

• Select, supervise, train, and evaluate staff
• Plan, coordinate, assign, and review the work of subordinate staff
• Investigate and resolve disciplinary issues
• Work independently, prioritize work, coordinate activities and meet critical deadlines
• Develop, monitor and interpret budgets and other financial documents
• Develop and maintain cooperative, effective working relationships with others
• Communicate clearly and concisely, both verbally and in writing
• Interpret and apply applicable federal, state, and local laws, codes, and regulations
• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
• Influence and persuade others to take a desired action and/or direction
• Interpret and summarize a variety of data and information
• Exercise discretion and maintain confidentiality of information
• Plan complex jobs, including the utilization of personnel, materials and equipment
• Complete complex work assignments and establish work project schedules and procedures
• Prepare special reports and correspondence related to the work of the section

Three years of full-time paid experience at the supervisory level or higher in solid waste collection, recycling, transfer, disposal, or public works operations or other field closely related to the intent of the class.

An Associate of Arts Degree, or higher, from an accredited college or university.

Note:   Additional full time paid experience at the supervisory level involved in solid waste operations, recycling, transfer, disposal, public works operations, trucking, logistics, construction or related field to the intent of the class may substitute for the required education on a year-for-year basis. (2080 hours is equal to 30 units)

Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable.  Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here (Download PDF reader) or speak to someone in our office before the cut-off date listed in this notice.

Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws.  The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist.  For purposes of accessing criminal history information, the candidate will be fingerprinted.  A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class.   The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history.  Information obtained in the course of this background check will be considered by the appointing authority in the selection process.  In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement: A valid Driver License, Class C or higher, is required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License, or comply with state and federal guidelines for utilization, may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Physical Requirements: Positions in this class require the incumbents to be able to:

• Lift, push and pull equipment and/or refuse or other materials when providing assistance to crews in the field.
• Climb into and out of trucks and/or equipment.
• Work on uneven terrain.

Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Working Conditions: Positions in this class require the incumbents to:

• Occasionally work weekends, holidays, and non-routine hours.
• Work outside in all types of weather conditions.
• Work around dust, dirt, odors, noise, and refuse.
• Walk on an uneven terrain.
• Work indoors in an office building.

Probationary Period
The probationary period for this classification is twelve (12) months. 

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.

County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone (916) 874-5593; 7-1-1 California Relay Service
Email [email protected]
Inter-Office Mail Code: 09-4667

Customer Service Manager

About the Role:

The Customer Service Manager plays a pivotal role in ensuring that our clients receive exceptional service and support in the banking and credit department. This position is responsible for leading a team of customer service representatives, fostering a culture of excellence, and implementing effective training programs to enhance service delivery. The manager will also be tasked with developing strategies to improve customer relations and satisfaction, ultimately driving service sales and retention. By analyzing customer feedback and service metrics, the manager will identify areas for improvement and implement solutions to enhance the overall customer experience. The end result of this role is to create a seamless and positive interaction for customers, ensuring their needs are met efficiently and effectively.

Minimum Qualifications:

• High School Diploma, or general education degree (GED)
• 5+ years of experience in customer service, with at least 2 years in a managerial role.
• Proven track record of improving customer satisfaction and service metrics.

Preferred Qualifications:

• Experience in the banking or financial services industry.
• Familiarity with customer relationship management (CRM) software.
• Certification in customer service management or related fields.

Responsibilities:

• Lead and manage the customer service team, providing guidance and support to ensure high performance.
• Develop and implement training programs for customer service representatives to enhance their skills and knowledge.
• Monitor customer interactions and feedback to identify trends and areas for improvement.
• Collaborate with the sales department to align customer service strategies with sales goals.
• Resolve complex customer issues and complaints in a timely and professional manner.

Skills:

The required skills in customer service training and team management are essential for developing a high-performing customer service department. Problem-solving skills will be utilized daily to address and resolve customer issues effectively, ensuring a positive experience. Strong customer relations skills will help in building rapport with clients, leading to increased loyalty and retention. Inside sales skills will be beneficial in identifying opportunities to upsell services during customer interactions. Additionally, experience in service sales will aid in aligning customer service efforts with overall business objectives, driving revenue growth.

General Manager

Mission Statement:

We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America.  We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers!  We are more than a product and more than a company; we are a culture.  A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency.  Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Job Summary

We are seeking a highly motivated and experienced General Manager to lead our Black Rifle Coffee Outpost team! The General Manager will be responsible for overseeing all aspects of the store’s operations, including sales, customer service, inventory management, and staff supervision.

Job Details

Role Responsibilities

• Manage all aspects of store operations, including sales, customer service, inventory management, hiring, staff supervision & development.
• Manage P&L of the store (control expenses, labor costs, supplies, inventory, etc).
• Embodies a customer first attitude, embedding best practices and training to provide legendary customer service.
• Cultivates a focused and positive, cohesive environment, flexing to ever changing customer and business needs.
• Owns successful implementation of company programs, develops action plans, and coaching the store team to  meet operational and organizational objectives.
• Acts as player/coach demonstrating best practices & behaviors that motivate employees to perform at their highest levels.
• Constantly reviews store environment and key business indicators to identify risks and opportunities for improvement, escalates feedback to senior leadership.
• Maintain strong relationships with customers, vendors, and the community through outreach.
• Data driven leadership; utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
• Ensure compliance with all company policies and procedures, as well as federal, state, and local laws and regulations.
• Leads merchandising & marketing strategies within the store.

Qualifications

• Bachelors degree preferred
• 5+ years experience in a QSR environment preferred
• At least 3+ years experience in Retail/QSR store management
• Proven track record of achieving sales and profitability goals.
• Strong leadership, organizational, delegation, and communication skills.
• Track record of managing and motivating a team of hourly employees.
• Knowledge of inventory management and merchandising strategies preferred.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and decision-making skills.
• Proficiency with Microsoft Office, Google Suite, and POS systems.
• Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays)

Physical Requirements

This is a full-time position and may require long hours, event staffing and will require weekend and night work

• While performing the duties of this job, the employee is regularly required to stand, sit, stoop, kneel; talk, hear, and use hands and fingers to operate a computer, keyboard and telephone.
• Specific vision abilities required by this job include close vision requirements due to computer work
• Ability to hear and communicate through a headset
• Ability to lift up to 50 lbs is required
• Light to moderate travel is required
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

YOUR BENEFITS

• Comprehensive medical, dental & vision package

• 401k with company match

• Company-paid life insurance + supplemental options

• Short and Long-Term disability options/coverage

• Extensive EAP program with legal coverage

• Pro-deal discounts with corporate partners in outdoor equipment, clothing, etc.

• American values-based culture built on freedom, integrity, accountability, respect, love, and commitment to serve those who have served.

BRCC is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. All selected candidates will be required to submit to a pre-employment background check.

Product Manager

Operations Supervisor