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Operations Manager
About the role
Sway is looking for an Operations Manager to lead and optimize our operations in the market. In this critical role, you will work closely with our Head of Operations and Regional Manager to scale our business effectively. You will design and implement processes that ensure a seamless customer experience—from the moment a customer order and/or pickup is scheduled, to when the package is delivered or a refund is received. This role involves managing a diverse team of independent contract drivers and W2 warehouse team, as well as collaborating with the HQ operations team to share insights and continuously refine our model. Your contributions will directly support Sway’s ambitious growth and expansion as a fast-paced, early-stage startup.
What you’ll do
- Build and oversee a team of independent contract and W2 drivers, aligning fleet size with demand. Ensure drivers are well-trained and maintain high standards for customer service and delivery performance / efficiency.
- Perform comprehensive analyses of daily operations, identifying areas for process improvement and implementing solutions based on your findings.
- Deliver exceptional customer service by adopting a customer-first mindset when addressing inquiries related to returns and other services.
- Foster a culture of continuous improvement within the team by implementing process enhancements and encouraging innovative practices.
- Work closely with the Head of Operations and the Central Ops Team daily to relay feedback and identify opportunities for operational enhancements.
- Develop and implement strategies to drive business development efforts and enhance overall profitability.
- Monitor and analyze key performance indicators (KPIs) to pinpoint areas for improvement, implementing necessary changes to enhance efficiency.
- Provide leadership in strategic planning initiatives aimed at fostering long-term growth and sustainability for the company.
- Manage the budget and financial aspects of operations, including profit and loss analysis and cost control measures to ensure fiscal responsibility.
Qualifications
Basic Qualifications
- Bachelor’s degree from an accredited college/university or 4+ years of work experience in a related field.
- 2-4 years of experience in logistics, warehouse operations or operations consulting.
- Proven experience in managing and directing the work of independent contractors.
- Experience in managing complex projects or programs from conception to completion.
- Ability to work in-person at the warehouse facility full-time.
- Excellent problem-solving abilities with a focus on process improvement.
- Experience translating and clearly communicating team performance up to upper management.
- Strategic thinker capable of developing and executing effective business strategies.
- Humble, can-do attitude with a strong obsession for solving problems.
- Excellent verbal communication and customer service skills.
Preferred Qualifications
- Experience in a high-growth startup environment.
- Strong understanding of e-commerce, the online returns process, and logistics.
- Proficient in Excel and PowerPoint (or Google Suite equivalent).
- Prior experience using data tools such as Sigma.
- Prior experience managing independent contractors is a plus.
Benefits:
You’ll be excited to join our team because we offer:
Join the Ground Floor of a Fast Paced Startup:
- Be part of shaping our company’s future, where your ideas and contributions make a direct impact as we grow.
Comprehensive Health, Dental, and Vision Coverage
- Enjoy 100% coverage for employees and 50% for eligible dependents.
Unlimited PTO
- Take approved time off when you need it with our flexible unlimited PTO policy, supporting your work-life balance.
Employee Stock Options
- Become a shareholder in our success with stock options that will allow you to benefit from the growth you help create.
Dynamic and Engaging Work Environment
- Experience a collaborative atmosphere where teamwork is crucial and everyone contributes to our shared success.
The Sway Way
Bring on the Storm: At Sway, we recognize that change is the only constant in the startup journey, and we embrace the challenges it brings. Every setback offers a new perspective, guiding us to innovate and grow as we navigate the twists and turns of our path.
Every Package Matters: We refuse to accept the imperfection that defines traditional logistics; every package and interaction counts. Our commitment to striving for perfection in every delivery and return sets us apart and fuels our success, creating the magic of Sway.
Trust your Numbers: Data forms the backbone of our decision-making process. While we consider both quantitative and qualitative insights, we prioritize data analysis to inform our strategies, ensuring that every initiative is backed by solid metrics before we act.
Seek Responsibility: We thrive on ownership, eagerly stepping up to take on tasks and projects. While we embrace the opportunity to lead, we acknowledge our mistakes, communicate transparently, and continuously build processes to prevent them from happening again.
Low Ego, High Ambition: Ego has no place in our culture; we promote constructive debate and collaboration to achieve the best outcomes. By fostering positive interactions and supporting each other, we embrace the challenge of our mission with kindness and enthusiasm, enjoying the journey together.
Store Leader
Job Description
Position Details
Position Location:
Department: D2C
Reports To: District Leader
Job Classification: On-site
FLSA Status: Exempt
Inspired by Hard Work
In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.
Associate Responsibilities
- Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.
- Responsible for translating the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
- Lead Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each and every day.
- Develop, train, coach and provide feedback to all leaders and associates utilizing appropriate performance and talent management tools, ensuring positive growth throughout their associate journey.
- Analyze local market trends ensure all data relevant to operations is analyzed; including product information (mix, trends, needs) local competition, local wages, events, etc.
- Analyze, develop and execute revenue building strategies to achieve and exceed, store sales goals, performance metrics and consumer expectations and adjust as needed.
- Collaborate with key internal partners to lead timely and effective execution of store controls and operating standards (including policy and procedure administration) while assuming responsibility for the stores profitability and the team’s safety.
- Develop and foster external partnerships for the benefit of the store.
- Engage with local community and encourage associates to bring forth ideas to continue to grow brand awareness through events and volunteer opportunities.
- Develop and implement proactive recruitment strategies to ensure proper year-round staffing levels.
- Ensure continuous use of talent identification processes to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths.
- Ownership of individual development and professional growth.
Required Education
- Bachelor’s or equivalent work experience in lieu of degree.
Required Skills & Experience
- 4+ years of retail management experience required – store manager experience preferred.
- Sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.
- Experience in staffing, coaching, counseling, training and development.
- Excellent organization, prioritization and communication skills.
- Exceptional team and collaboration skills.
- PC Skills: POS Systems and Microsoft Office
Physical Requirements and Working Conditions
- Typical retail environment; store setting. Extended periods of time standing, typing on a computer is required.
- Moderate Lifting (30-40 lbs)
- Retail hours.
- National travel required (up to 20%).
- This position has an On-Site location: Associate will work on-site for all work-related activities.
- Carhartt is a tobacco free workplace.
Front Office Manager
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Meet us in Atlanta, and we’ll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French inspired luxury, where classic French flavors meet modern elegance of our Brasserie Margot, or treat yourself to some relaxation at our tranquil Spa. Come experience the fun and charm of Atlanta!
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience.
We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule “Do unto others as you would have them do unto you.”
About the location:
Meet us in Atlanta, and we’ll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French inspired luxury, where classic French flavors meet modern elegance of our Brasserie Margot, or treat yourself to some relaxation at our tranquil Spa. Come experience the fun and charm of Atlanta!
About the role
Directs and controls the activities of the Front Desk, Communications, Concierge, Bell Staff and Driveway Staff. Acts as the manager on duty in the hotel when senior managers are not available. Will manage shifts at the Front Desk. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
What you will do
ESSENTIAL FUNCTIONS:
1. Manages the staff at the Front Desk. Directs all activities of the Asst. Front Office Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. (20%)
2. Reviews and monitors schedules of staff in other department of responsibility. Monitors their activities to assure that standards are being met, staff is being supported, and guest needs are being met. (15%)
3. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. (15%)
4. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. (5%)
5. Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. (5%)
6. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. (5%)
7. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. (10%)
8. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. (5%)
9. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
10. Works harmoniously and professionally with co-workers and supervisors. (10%)
NON-ESSENTIAL FUNCTIONS:
1. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Door Staff, Valet Parking, Business Center, Communications, Reservations and lobby coverage.
2. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
3. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Discounted rates for Marta and/or parking
Schedule & Hours:
• Eight-hour shift; scheduled days and times may vary based on need.
Store Manager
Job Summary
As a Store Manager, it is their responsibility to not just manage a store, but to embrace the idea that life is for fun and create an exciting, vibrant experience for both their team and customers. This individual will take charge of every aspect of the store, leading their team with energy and enthusiasm from the front lines. They will ensure the smooth running of day-to-day operations, setting the standard for excellence in customer service, sales performance, and operational efficiency. Additionally, they will be responsible for managing labor, optimizing inventory, and promoting our membership program to foster customer loyalty. As well as inspiring their team, cultivating a positive store atmosphere, and driving business growth with a focus on delivering a world-class experience.
Essential Job Functions
- Report directly to the Area/District Manager and lead a dynamic team, including the Assistant Store Manager, Shift Leads, and Sales Associates.
- Required to consistently embody and promote the mission and core values of Miniso in every aspect of your role.
- Ensure seamless store execution, which includes delivering outstanding customer service, upholding merchandising standards, adhering to operational procedures, and driving sales performance.
- Promote and drive engagement with the store’s membership program, encouraging customer sign-ups and fostering loyalty to enhance customer retention and boost sales.
- Oversee all aspects of store operations and overall performance to develop store employees.
- Meet sales goals by training, motivating, mentoring, and providing feedback to the team.
- Lead efforts to recruit, hire, train, and retain top talent, fostering internal growth by conducting performance evaluations and creating career development paths for both associates and managers.
- Upholding store standards, with a focus on driving profitability through effective sales strategies and expense management.
- Manage cash-handling tasks, ensure strict adherence to standard operating procedures, and create a clean, safe environment for both associates and customers.
- Serve as the key liaison with the Area/District Manager and Human Resources regarding employee performance and relations, ensuring all associates are held accountable for their roles and responsibilities as outlined in their job descriptions.
- Responsible for a range of essential tasks, including operating computers and printers, managing
- schedules, and ensuring the store remains clean and organized.
- Drive an inviting store environment, keeping the store in top condition and ensuring visual displays align with company guidelines.
- Champion business growth through strategic planning that boosts store presence, increases store traffic, and maximizes sales performance.
- Address and resolve issues raised by both staff and customers, ensuring quick, effective solutions to maintain a positive environment.
Additional Qualifications
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Proven successful experience in retail management.
- Strong leadership, organizational, and customer management skills.
- Excellent communication and interpersonal abilities.
- Ability to relocate or manage additional stores based on business needs.
- Ability to travel between locations is required.
Team Leader
Job Description
Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania . We cater to our customers’ needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.
Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family?
At Family Farm and Home it is our mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do.
