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Customer Experience Manager
For informal enquiries, please contact James Brewitt (Business Operations and Systems Manager) at [email protected].
The Customer Experience Manager plays a pivotal role in shaping and enhancing the student accommodation journey at Warwick, overseeing the experience from initial enquiry through to arrival across approximately 7,000 beds.
Working within Warwick Accommodation and in collaboration with multiple University departments, this role focuses on delivering innovative solutions, continuous improvements, and best practices to ensure a consistently positive experience for all customers.
Key responsibilities include managing customer experience projects, leading communication strategies, improving digital platforms, and driving engagement initiatives such as live chats and induction activities.
A significant aspect of the role involves representing Warwick Accommodation at University Open Days, delivering presentations and engaging with prospective students and their families to showcase our services. This is an exciting opportunity for a proactive individual to influence strategic improvements and champion excellence in customer experience within a dynamic, student-focused environment.
This role is 36.5 hours per week and you will be contracted to work 5 days over 7 including weekends throughout the year based on business needs.
You will be an organised and proactive individual with excellent communication skills and the ability to engage confidently with stakeholders at all levels.
A successful candidate will have experience managing and improving digital platforms, delivering impactful communications via CRM systems, and presenting to large audiences.
Strong project management, problem-solving, and decision-making skills are essential, alongside proficiency in MS Office and attention to detail.
You’ll be comfortable working independently under pressure, prioritising initiatives, and driving continuous improvement. Ideally, you’ll bring sector insight, creativity, and a passion for enhancing the student experience, with the ability to influence and implement change effectively.
For details on the experience and skills required, please refer to the job description attached as a PDF below.
We are a world-leading research-intensive university founded in 1965. We are ranked 106th in the world and 8th in the UK.* Additionally, 92% of our research is rated world-leading or internationally excellent.**
Find out more about us at warwick.ac.uk/about/.
* World University Ranking 2024, Guardian University Guide 2025
CLOSING DEADLINE: Sunday 4th January 2026 at 11:55pm (UK Time)
To apply, please click “here” and submit an application form by the closing deadline. You will be asked to include a CV and a cover letter.
Your CV should include:
- Your education and employment history (including your most recent employment).
- Any other relevant experience (e.g. volunteering, extracurricular, etc.).
Your cover letter should explain:
- Your motivations for applying to the role.
- Using examples, how you meet the essential and desirable criteria detailed in the job description (PDF attached below).
All essential criteria must be met by candidates who are invited to interview.
You are welcome to include details of any career breaks (e.g. parental leave, caring responsibilities, sick leave).
For guidance on writing a cover letter, see here.
- Interview Date: To be confirmed
- Start Date: To be confirmed
Description
* Please note that we will start reviewing applications in the new year so expect a short delay in response to your application*
About Us
Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We’re obsessed with disrupting the hospitality industry by creating and delivering the best possible experience – across all venues, products and brands.
Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest. We love what we do and are proud to be included in the Sunday Times Best Places to Work 2025.
With a total of 19 incredible venues throughout the UK, and a further 16 around the globe, we have ambitious plans and are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
Purpose & Scope
The Venue Operations Manager is responsible for delivering exceptional guest experiences and ensuring operational excellence across multiple Flight Club and Electric Shuffle venues in the North Region ( Manchester, Leeds, Newcastle, Liverpool, Glasgow, Edinburgh).
This role provides strategic leadership and hands-on support to General Managers, driving consistency, compliance, and commercial success. It also plays a key role in opening new venues and embedding brand standards across all operations.
You will be required to regularly travel between venues in your region, and occasionally visit our Head Offices in Islington, North London.
Key Responsibilities and Accountabilities
Operational Leadership:
- Oversee day-to-day operations across all venues in your region, ensuring service delivery meets brand standards.
- Monitor compliance with licensing, food safety, health & safety, and all statutory requirements.
- Conduct regular audits and risk assessments, implementing corrective actions where necessary.
- Champion operational excellence and coach venue teams to achieve excellence.
People Leadership:
- Own the People agenda for their region, including recruitment, training, development, performance management, ER cases, engagement and succession planning.
- Support long-term resource planning and ensure venues are prepared for seasonal and future demands.
- Lead induction and onboarding for new General Managers, including probation reviews.
- Foster a positive, inclusive, collaborative and high-performance culture aligned with company values.
Financial & Commercial Management:
- Partner with Finance to review budgets, monitor revenue, and control costs to achieve profitability targets.
- Analyse sales data and implement strategies to drive growth and improve performance.
- Contribute to the development and execution of the regional strategic plan to deliver business objectives and growth targets.
- Forecast and plan for future operational needs, ensuring venues are prepared for seasonal and long-term demands.
New Venue Openings:
- Act as operational project lead for new venue launches, ensuring systems and processes are in place.
- Oversee recruitment and resourcing for new openings in line with project timelines.
- Provide transition support and act as the main point of contact for new venue management.
- Strategic Planning & Collaboration
- Contribute to regional strategic plans to deliver business objectives and growth targets.
- Build strong partnerships with Head Office teams (HR, Finance, Marketing, L&D, Maintenance) to ensure effective communication and delivery of initiatives.
What We’re Looking For
- A commercially minded, highly organised leader with experience managing multi-site operations.
- Strong knowledge of hospitality compliance and operational standards.
- Excellent people leadership skills with a proven ability to inspire and develop teams.
- Ability to manage projects, budgets, and deliver results in a fast-paced environment.
- Ability to regularly travel between venues in your region, and occasionally visit our Head Offices in Islington, North London.
What you’ll get:
- Competitive pay
- Annual bonus
- 33 days annual leave inclusive of Bank Holidays
- Staff discount in all venues (50% off Sunday, Monday, 25% off Tuesday – Saturday, and free game hire)
- Private healthcare
- Regular team socials and weekly lunch in venue
- Monthly learning and development classes, quarterly teambuilding events
- Summer and Christmas socials
- Help @ hand 24/7 health support
- Free access to therapy, nutritionists, and physiotherapists
- Weekly lunch in venue
Team Manager
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job description
An exciting opportunity has arisen within Families First Children’s Services for an experienced Team Manager to join our Front Door service.
Families First operates in line with Working Together to Safeguard Children 2023, built around two core principles: safeguarding is everyone’s responsibility, and services must be child-centred, timely and effective.
About the role
As Team Manager, you will provide strong leadership to a team working with children, young people and families at the front door of services. You will:
- Provide day-to-day management, supervision and support to practitioners
- Oversee complex cases and support sound, child-centred decision-making
- Ensure high-quality practice and statutory compliance
- Promote reflective practice, learning and continuous improvement
- Work closely with partners including MASH, Targeted Help, Children’s Social Care, Education and Health to ensure the right information is gathered to inform decisions and prevent needs escalating
About you
You will:
- Have experience managing or supervising staff within children’s services
- Demonstrate strong leadership, communication and organisational skills
- Be confident managing risk and making proportionate decisions
- Understand and value multi-agency working
- Be committed to improving outcomes for children and families
Why join us
Families First provides a 24/7, 365-day response to concerns about children and young people, delivered by skilled and experienced practitioners. You will be supported through training and development to work confidently with partners and make a meaningful difference at the point where it matters most.
Agency Team Managers with 12 weeks’ continuous service with Plymouth are also eligible to apply.
This is an excellent opportunity to join a supportive, forward-thinking service and play a key role in safeguarding children and families across Plymouth.
We are a flexible employer and provide a variety of working arrangements tailored to the needs of each role.
“Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.”
Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, care experience, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation.
As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.
Title: Operations Manager – Global Energy
We have an amazing opportunity for an Operations Manager, specifically aligned to our Global Energy sector. The Operations Manager will effectively manage all aspects of offshore client accounts ensuring the scope of work is delivered to the highest standards, whilst ensuring financial, commercial, HSEQ and contractual obligations are achieved and maintained consistently.
Opportunities like this don’t come around often so if you this sounds like you, then apply today!
What’s in it for you:
- Competitive salary, plus eligibility for bonus
- Company car or Car Allowance
- Generous annual leave that increases in line with service, with the opportunity to buy extra days
- Defined contribution pension scheme and life assurance benefits
- Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers
- Employee Assistance Programme and in-house Mental Health Champions
A day in the life of an Operations Manager:
- Act as a role model for subordinates displaying highest levels of personal and professional conduct at all times.
- Operate within the agreed budgetary conditions ensuring the client’s objective is met whilst ensuring optimised initiatives and opportunities for growth are sought and driven.
- Establish and develop an acceptable level of communication with the client providing timely written update reports and presentations where required.
- To demonstrate and exercise a thorough understanding of agreed terms and requirements of the contract and Scope of Work.
- Work in own initiative, to manage client expectations, conducting quarterly contract performance analysis, produce action plans for operational and commerical improvement, be prepared to present and brief internally operating in line with overall financial plan.
- Organise and attend regular contract performance review meetings at frequency in line with client requirements.
- Create and manage clear client offshore visit schedule for all areas of your business ensuring leadership visibility is high.
- Provide weekly operational update to Director of Operations on all matters appertaining to the delivery of the contract.
- Promote excellence in food service and hotel services, setting expectations and ensuring all staff have clear performance goals and development plans in place and supported at all times.
- Manage and develop understanding and compliance of HSEQ, driving positive culture whilst working to achieve a zero injury/ incident rate.
- Ensure Aramark employees comply with all its statutory obligations & company standards.
- Ensure Aramark employees comply with all client policies and processes.
You’ll be set up for success if you have:
- Contract catering experience
- Operating a management level in a similar organisation
- Financial acumen and experience managing a P&L
- IT literate and numerate; able to manage financials, report and forecast
- Strong communicator who is able to build cross functional relationships
At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.
We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – [email protected]
Join us in fostering a workplace where everyone can achieve their full potential.
Used Car Sales Manager
Used Car Sales Manager
We are looking for an experienced Used Car Sales Manager to work alongside our sales team. You will have demonstrable sales experience along with excellent communication and planning skills and a passion for best-in-class customer service as well as the want to develop and grow team members to succeed.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Role Benefits:
• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Single Private Medical Insurance
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
