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Product Engineer – Forward Deployment Management
What you can expect
We are looking for a Product Engineer focused on customer deployments for Agentic Voice AI to lead the deployment of next generation Zoom Virtual Agents. Leveraging LLMs and agentic frameworks to build highly automated conversational voice and chat agents for strategic customers.
About the Team
The Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI solutions that resolve customer issues quickly and efficiently. Play a critical role in developing metrics, intelligence, and evaluation systems that drive continuous improvement using advanced LLMs and data science.
Responsibilities
- Leading multi-step conversational workflow design using agentic frameworks to enable LLM agents to execute complex multi-tool tasks, including database checks and transactions.
- Fine-tune the underlying Large Language Models (LLMs) to ensure optimal performance, low latency, and minimal hallucination in real-time voice conversations.
- Developing and deploy custom full-stack Python/JS to connect the agent’s decision-making with customer back-end systems (CRM, ERP, knowledge bases) as external “tools.”
- Crafting and iterating advanced LLM prompts (e.g., chain-of-thought, few-shot) to guide conversation, maintain context, and ensure accurate tool use in live voice interactions.
- Prompt-engineer TTS components (e.g., ElevenLabs, Azure, Cartesia) to fine-tune tone, pacing, emphasis, and prosody to context and brand.
- Conducting A/B testing and performance monitoring on TTS output, ensuring high acoustic quality, latency requirements, and emotional appropriateness.
- Acting as the embedded technical expert, working directly with customer engineering and executive teams to map complex business goals to agentic solutions.
- Managing end-to-end production deployments with continuous optimization and performance tuning driven by real-world voice traffic data.
- Translating field challenges, LLM failure modes, and TTS needs into actionable input for Core Engineering and Product to drive platform innovation.
What we’re looking for
- Have 3+ years in a technical, customer-facing role (FDE, Solutions Architect, Technical Lead) focused on AI/ML or highly technical SaaS products.
- Possess proven hands-on experience designing and deploying LLM solutions using modern agentic frameworks (e.g., LangChain, LlamaIndex, internal tools).
- Have deep expertise in voice stacks and TTS integration, using prompt engineering to control prosody, tone, and pacing.
- Possess proven ability to write and manage iterative prompts guiding both generative text logic and speech synthesis quality (prosody and emotion).
- Have solid software development skills in Python for prototyping, API integration, and production deployment, coupled with familiarity with modern DevOps practices.
- Own exceptional ability to distill complex AI and engineering concepts into clear, actionable insights for both technical teams and C-level executives.
Salary Range or On Target Earnings:
Minimum:
$124 000,00
Maximum:
$271 200,00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
12/29/25
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Sr. Product Manager – Conversational AI Evaluation, Metrics & Quality
What you can expect
We are looking for a Senior Product Manager, Conversational AI Evaluation, Metrics & Quality to lead the strategy, roadmap, and execution for optimizing Zoom Virtual Agent performance.
This cross-functional role partners with Product, Data Science, Engineering, and Conversational Design to translate data into features that elevate contact center quality and customer experience.
About the Team
The Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI solutions that resolve customer issues quickly and efficiently. Play a critical role in developing metrics, intelligence, and evaluation systems that drive continuous improvement using advanced LLMs and data science.
Responsibilities
- Defining and delivering the complete analytics experience for zoom virtual agent which includes core operational metrics , end-end journey analytics and AI driven metrics.
- Leading the development of a conversational AI evaluation engine to programmatically assess quality, accuracy, tone, and overall effectiveness of Virtual Agent interactions at scale.
- Partnering with engineering and AI/ML teams to define schema for engagement analytics, APIs and AI-generated metadata.
- Analyzing large-scale agent performance data, conversational logs, and customer feedback to identify high-impact product improvements in close collaboration with engineering and AI/ML teams.
- Defining a 12–18 month roadmap for data infrastructure, reporting, analytics, and evaluation systems enabling teams and customers to optimize Virtual Agent deployments.
- Partnering with Product Marketing, Sales, and Customer Success to communicate the value and ROI of performance reporting and optimization capabilities to contact center customers.
- Persisting benchmark Virtual Agent performance against industry standards and competitors using data and LLM-based evaluations to identify feature gaps and growth opportunities.
What we’re looking for
- Have B.S. or M.S. in Computer Science, Engineering, Statistics, or a related technical field.
- Have 5+ years of Product Management experience, with at least 3 years focused on data, analytics, machine learning, or intelligence platforms.
- Possess proven experience working on conversational AI products, Virtual Agents, chatbots, or other enterprise contact center technologies.
- Hold deep familiarity with core contact center metrics (e.g., AHT, FCR, CSAT, Containment, Deflection).
- Have solid understanding of statistical analysis, data visualization, and the ability to define metrics that meaningfully drive product decisions.
- Be a solid technical acumen, capable of articulating requirements for data pipelines, reporting APIs, and machine learning/LLM models.
Salary Range or On Target Earnings:
Minimum:
$146 700,00
Maximum:
$339 300,00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Principal Corporate Development Manager
What you can expect
Zoom is looking for a highly strategic and experienced Principal Corporate Development Manager with a background in product strategy and domain expertise in AI to drive our company’s growth initiatives through acquisitions and strategic investments. This role requires a unique combination of corporate development expertise and product management depth to identify, evaluate, and execute transactions that align with the company’s strategic goals and product vision. The ideal candidate has a mix of M&A expertise, product strategy experience, and deep understanding of AI-driven technology and business models.
About the Team
The Corporate Development team is part of the larger Corporate Strategy organization within Zoom. You will join a talented and diverse team driving Zoom’s corporate strategy, corporate development, venture investments, and strategic business development. The team identifies and executes on the company’s most critical business initiatives with a strong ownership mindset, quantitative rigor and a culture of collaboration. We operate at the intersection of technology, business strategy, and product innovation, focusing on high-impact opportunities that enhance our market position and growth trajectory.
Responsibilities
Corporate Development and M&A
- Identifying acquisition and investment targets, and developing detailed business cases by analyzing market trends, competitive landscape, and emerging technologies to address overarching business objectives.
- Leading end-to-end M&A and investment processes, including target evaluation, due diligence, deal structuring, negotiation, and integration planning.
- Developing comprehensive financial models to assess potential transactions, including performing discounted cash flow analysis, evaluating accretion/dilution effects on earnings, and conducting comparable company analysis.
- Crafting clear narratives and decision packets that drive alignment on strategy, deal rationale, and capital allocation.
Product-Centric Due Diligence
- Driving the product evaluation process during due diligence, including assessing the target’s product roadmap, feature set, user experience, and customer adoption metrics.
- Conducting granular assessments of target companies’ tech stacks, including architecture scalability, intellectual property portfolios, and cybersecurity protocols.
- Evaluating the scalability, usability, and technical feasibility of integrating target products into our ecosystem.
Integration Planning and Post-Merger Value Creation
- Developing detailed post-acquisition integration plans focused on aligning product roadmaps, strengthening go-to-market motions, and delivering a seamless customer experience.
- Identifying and executing activities that maximize synergies between acquired assets and existing operations, focusing on generating new revenue streams and enhancing product offerings post-merger.
- Leading and driving integration initiatives to ensure successful commercialization and adoption of acquired AI technologies across products and business units.
What we’re looking for
- 5+ years of experience in corporate development, M&A, venture capital, or private equity within the technology sector, with a strong focus on AI and product-driven technology transactions.
- Bachelor’s degree in computer science, engineering, math, business, statistics or economics. MBA is strongly preferred.
- Proven track record of leading successful acquisitions >$100M enterprise value from sourcing through integration with a focus on product-driven outcomes.
- Strong M&A deal execution experience, including financial modeling, due diligence, and negotiations.
- 2+ years of product management experience in AI-driven companies is highly preferred, particularly in B2B SaaS or applied machine learning.
- Depth of experience in AI/ML domain with understanding of LLMs, AI-driven product strategy, and commercialization of applied AI. Domain knowledge in collaboration technologies and/or customer experience (CX) solutions is a strong plus.
- Strong numerical fluency, analytical problem-solving skills, and the ability to synthesize data from multiple sources to identify insights and drive high impact decisions.
- Demonstrated ability and prior experience in using customer, market, and competitive data to create business strategy and connect it with inorganic growth initiatives.
- Excellent communication, leadership skills with the ability to influence at senior levels without authority to drive executive buy-in and alignment.
Strategic Onboarding Manager
What you can expect
We are seeking a dynamic Onboarding Manager to deliver world-class onboarding experiences that
accelerate customer time-to-value. This role ensures successful deployments, stakeholder alignment,
and rapid adoption across Zoom’s core products including Meetings, Webinars, Rooms & AI. This role offers the opportunity to directly impact customer success while building scalable processes that drive organizational growth and efficiency.
About the Team
This team ensures successful deployments, stakeholder alignment, and rapid adoption across Zoom’s core
products including Meetings, Webinars, Rooms & AI.
Responsibilities
Direct Customer Engagement
- Lead Kickoff Calls: Conducting structured onboarding sessions to establish goals, success criteria, and deployment timelines
- Implementation Coordination: Collaborating with IT teams and administrators to configure, test, and launch core Zoom products
- Early Adoption Support: Guiding customers through their “Day 1 → Day 100” journey, ensuring critical workflows are activated early
- Stakeholder Management: Engaging executive sponsors, administrators, and end-user champions throughout the onboarding process
- Seamless Handoffs: Transitioning customers to Account Executive, Adoption Specialists and Scaled Customer Success teams once baseline adoption is achieved
- Change Management: Developing customized communication and rollout strategies aligned with customer organizational culture and structure
Scalable Enablement
- Develop and maintain standardized onboarding playbooks for reuse across customer segments
- Create comprehensive self-service onboarding resources including videos, guides, and checklists
- Facilitate group onboarding webinars for SMB and mid-market customers to optimize efficiency
- Partner with Digital Customer Success teams to automate onboarding journeys through emails, in-app notifications, and knowledge center content
Success Metrics & KPIs
- Time-to-First-Value: Accelerate customer achievement of initial workflow milestones
- Onboarding Completion Rates: Maximize percentage of customers completing all onboarding requirements
- Early Adoption Metrics: Drive feature activation within the first 90 days
- Customer Satisfaction: Maintain high CSAT/NPS scores during the onboarding phase
- Handoff Quality: Ensure smooth transitions with comprehensive success documentation
- Scalable Assets: Creation of assets and resources to help scale the onboarding process
What we’re looking for
- Demonstrated ability to keep complex deployments on track and within timeline
- 3+ years in customer onboarding, implementation, or customer success roles
- Experience with SaaS platforms and enterprise software deployments
- Background in change management or organizational transformation
Salary Range or On Target Earnings:
Minimum:
$88,600.00
Maximum:
$177,300.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Head of Sales Strategy & Planning
What you can expect
The Head of Sales Strategy & Planning is a senior leadership role focused on driving sales strategy, planning, and performance management throughout the organization. This position bridges executive strategy, revenue operations, and execution. As a strategic advisor to the Chief Revenue Officer and executive leadership, responsibilities include strategic planning, territory design, quota setting, compensation frameworks, process optimization, and governance. Collaboration with Sales, Marketing, Finance, and Product leaders is essential to create data-driven strategies, improve sales performance, and equip the sales team to achieve revenue goals. This role is critical for aligning sales operations with organizational objectives.
About the Team
The Sales Strategy & Planning team establishes the framework for the sales organization’s operations, planning, and success metrics. Collaboration spans Sales, Marketing, Finance, Product, and Operations to develop territories, quotas, coverage models, and performance systems informed by data and business insights. This ensures sales teams remain focused, supported, and aligned for success, enabling the company to grow effectively while navigating evolving markets and opportunities.
What we’re looking for
- Demonstrate expertise leading sales strategy, sales/revenue operations, business operations, or consulting work within a B2B or SaaS environment.
- Demonstrate extensive knowledge in sales planning and performance oversight, covering forecasting, analytics, compensation structures, territory organization, and market-entry strategies.
- Demonstrate ability to connect operational execution to broader business strategy, clearly articulating the “why” behind decisions and trade-offs.
- Demonstrate expertise in collaborating with senior leaders and influencing diverse teams using analytical insights and well-organized proposals.
- Demonstrate extensive analytical, financial modeling, communication, and problem-solving skills, with experience using CRM and analytics tools to inform decisions.
- Demonstrate expertise in building, leading, and developing teams within strategy, planning, analytics, or operations functions to achieve high performance.
- Demonstrate experience building, leading, and developing high-performing teams across strategy, planning, analytics, or operations functions.
- Support the scaling of a sales team during periods of rapid expansion or substantial organizational change.
- Possess expertise in using planning or analytics tools like Salesforce, Tableau, or Anaplan alongside foundational CRM and reporting capabilities.
Salary Range or On Target Earnings:
Minimum:
$184,300.00
Maximum:
$403,200.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
12/25/25
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
